Summary
Overview
Work History
Education
Skills
Couples Reviews
References
Timeline
Generic
Tanya McDonald

Tanya McDonald

Millthorpe,NSW

Summary

Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Wedding Coordinator

Self
Millthorpe, NSW
01.2024 - Current
  • Researched new trends in the industry to stay current on available services and products.
  • Created seating charts for guest placement at reception events.
  • Collaborate marketing strategies such as email campaigns or social media posts promoting business offerings.
  • Provided guidance and support for wedding parties throughout the process.
  • Coordinated with caterers, florists, musicians, photographers and other service providers to ensure a successful event.
  • Communicated regularly with the couple, wedding party and family members about upcoming tasks or changes in plans.
  • Compiled information regarding rental equipment, décor items and other materials needed for each event.
  • Responded promptly to couples inquiries via phone or email in an efficient yet friendly manner.
  • Attended meetings with clients to discuss their vision for the special day and provide advice on how to make it happen.
  • Developed detailed timelines to ensure smooth coordination between vendors and clients.
  • Managed day-of logistics including transportation arrangements, setup and teardown of venue decorations and emergency troubleshooting when needed.
  • Ensured all necessary paperwork was completed in a timely manner prior to the wedding ceremony.
  • Ensured compliance with health and safety regulations at all times.
  • Maintained organised records of client contact information along with notes about specific requests or preferences.
  • Enforced safety protocols during rehearsals, ceremonies and receptions to ensure guests' wellbeing.
  • Conducted post event follow up calls with the newlyweds to assess satisfaction levels with services provided.
  • Provided detailed instructions regarding timeline management on the day of the wedding so that everything ran smoothly.
  • Negotiated contracts with vendors to secure competitive rates while maintaining quality standards.
  • Assisted couples with selecting venues that best fit their needs and budgets.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Attended and participated in industry events.
  • Organised guest support services for guests to meet accommodation, transportation and service needs.
  • Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
  • Followed local regulations for events and obtained necessary permits.
  • Designed contracts, collected fees, and booked venues for events.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Worked with professional and trade associations to create memorable and successful events.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Conferred with couples to gather event requirements and explore opportunities.
  • Applied industry knowledge and personal expertise to customise meetings, conferences and conventions to specific standards.
  • Ensuring newlyweds get to relax, savour and enjoy their special day.

Wedding Reception Master of Ceremonies

Self
Millthorpe, NSW
04.2021 - Current
  • Managed event timelines to ensure all necessary activities were completed on time.
  • Addressed any complaints or issues that arose during the reception promptly and professionally.
  • Provided announcements for upcoming sessions or activities during the event.
  • Assisted with audio and visual set-up prior to each event's start time.
  • Greeted attendees, answered questions, and provided directions as needed.
  • Developed relationships with local businesses in order to secure sponsorships for future events.
  • Maintained an organised master schedule of all events taking place over the course of the day.
  • Ensured that all presentation materials were available when needed.
  • Organised and coordinated events to ensure they ran smoothly.
  • Developed creative ways to engage audiences during presentations.
  • Facilitated introductions of speakers and guests at events.
  • Coordinated with vendors to ensure smooth delivery of services during event.
  • Monitored the progress of each activity throughout the reception.
  • Interacted with vendors throughout the duration of the reception.
  • Set up and packed up event equipment, leaving area clean and tidy.
  • Settled disputes or helped solve other guest, couple and vendor concerns.
  • Tended to guest, wedding party and couple with special needs by offering additional assistance.
  • Greeted or assisted guest, wedding party and newlyweds entering or exiting facility.
  • Guided guests to exits or provided instructions in emergency situations.

Marriage Celebrant

Self
Millthorpe, NSW
09.2014 - Current
  • Conduct meetings to get to know couples
  • Complete the Notice of Intended Marriage (first legal document)
  • Handle legalities, documentation, and registration of marriage documents
  • Create a portfolio of suggestions for readings, poems, askings, ring exchanges, and vows for couples to access
  • Design a personalised wedding ceremony that reflects the couple as individuals and their aspirations for the future
  • Communicate face-to-face, via emails, and phone calls
  • Finalise any last-minute details that may arise on the wedding day before the ceremony
  • Coordinate with musicians, photographers, and others as needed at the ceremony
  • Officiate the ceremony
  • Create a keepsake transcript of the ceremony for the couple
  • Direct couples to the appropriate authorities or services related to marriage in Australia that fall outside the scope of an authorised marriage celebrant.

Pharmacy Assistant/Front Desk Medical Receptionist

Millthorpe Pharmacy
Millthorpe, NSW
01.2024 - 06.2024
  • Assist pharmacists and pharmacy technicians
  • Interacting with patients and customers
  • Gathering information and selecting medications from stock
  • Entering information into patient care records, uploading documentation, and forwarding patient information to specialists
  • Booking patient appointments
  • Liaising with doctors
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Greeted customers upon arrival at the pharmacy counter.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Adhered to all legal requirements relating to the safe dispensing of medication.
  • Resolved customer complaints promptly in a professional manner.
  • Monitored stock levels of over-the-counter items.
  • Followed safety procedures when handling hasardous chemicals, such as cleaning solutions.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Opened incoming supplies and stocked in correct locations.
  • Performed filing, copying, faxing and other clerical tasks.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Answered customer questions about prescribed and OTC medications.
  • Maintained pharmacy counter and related areas in clean, neat and organised fashion.
  • Restocked shelves and prepared expired drugs for return.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Assisted pharmacist in daily operations tasks and administrative tasks.

Motel Owner

Self
Millthorpe, NSW
03.2013 - 04.2021
  • Developed promotional materials to advertise motel.
  • Performed regular maintenance of the motel grounds and equipment in order to maintain a safe work environment.
  • Scheduled staff shifts according to demand patterns in order to maximise efficiency and productivity.
  • Developed and implemented business strategies to increase sales and profits.
  • Monitored budgeting activities such as tracking spending against budget allocations.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
  • Analysed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
  • Implemented cost saving measures in order to reduce overhead expenses.
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Motel reception including booking systems, admin, face to face, online and phone communitcation, collection of payments.
  • Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
  • Prepared financial statements, budgets, and forecasts for business operations.
  • Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
  • Ensured compliance with all applicable laws including labor laws and safety regulations.
  • Established relationships with vendors to ensure timely delivery of merchandise at competitive prices.
  • Advised staff on policies and procedures related to customer service standards.
  • Conducted performance reviews with employees in order to identify areas of improvement as well as recognise outstanding achievements.
  • Identified new markets to expand business.
  • Maintained records of employee attendance, payroll information, time off requests.
  • Set pricing structures according to market analytics and emerging trends.
  • Kept building areas organised and functional to promote business productivity and deliver professional appeal to customers.
  • Coached and encouraged staff to achieve aggressive business goals.
  • Established and maintained number of lucrative partnerships with vendors and suppliers, enabling optimal product pricing.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Monitored financial objectives and prepared budgets according to projections.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Developed marketing campaigns to deliver messages to right audience.
  • Implemented customer service protocols to enhance satisfaction and loyalty.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Recruited, trained, and supervised staff, fostering a productive and positive work environment.
  • Studied business laws to comply with legal and administrative requirements.
  • Researched similar businesses to determine competitive advantages.
  • Analysed sales data and adjusted strategies to maximise revenue.
  • Planned and executed promotional events to generate interest and increase sales.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Ensured compliance with local, state, and federal regulations affecting business operations.
  • Identified and pursued growth opportunities, including new markets and product lines.
  • Negotiated staff contracts and agreements to secure advantageous terms.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed crisis situations, resolving issues promptly to minimise impact on business.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Streamlined operational processes to increase efficiency and reduce costs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created events to bring in revenew and increase
  • Organised events to generate revenue and enhance exposure, including cooking classes with Kate Bracks and Sunday afternoon acoustic music sessions. Additionally, we offered space for small conferences and meetings.
  • Organised, coordinated, and implemented the rental space lease to Slow Wine Co.
  • Interior design decisions such as furniture selection, room layout.
  • Managed staff by providing direction, training, feedback and performance reviews.
  • Collaborated with photographers to create photos to best showcased the motel.
  • Developed and implemented dynamic social media marketing campaigns.
  • Implemented social media marketing strategies across multiple platforms.

Motel Proprietor

Self
Broken Hill, NSW
11.2005 - 12.2013
  • Developed promotional materials to advertise motel and restaurant.
  • Performed regular maintenance of the motel grounds and equipment in order to maintain a safe work environment.
  • Scheduled staff shifts according to demand patterns in order to maximise efficiency and productivity.
  • Developed and implemented business strategies to increase sales and profits.
  • Monitored budgeting activities such as tracking spending against budget allocations.
  • Recruited qualified personnel through job postings, interviews, background checks.
  • Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
  • Analysed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
  • Implemented cost saving measures in order to reduce overhead expenses.
  • Provided exceptional customer service by responding promptly to inquiries and complaints.
  • Motel reception and restaurant opterations including booking systems, admin, face to face, online and phone communitcation, collection of payments.
  • Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
  • Prepared financial statements, budgets, and forecasts for business operations.
  • Reviewed monthly invoices from suppliers and vendors and ensured timely payment of bills.
  • Ensured compliance with all applicable laws including labor laws and safety regulations.
  • Established relationships with vendors to ensure timely delivery of merchandise at competitive prices.
  • Advised staff on policies and procedures related to customer service standards.
  • Conducted performance reviews with employees in order to identify areas of improvement as well as recognise outstanding achievements.
  • Identified new markets to expand business.
  • Maintained records of employee attendance, payroll information, time off requests.
  • Set pricing structures according to market analytics and emerging trends.
  • Kept building areas organised and functional to promote business productivity and deliver professional appeal to customers.
  • Coached and encouraged staff to achieve aggressive business goals.
  • Established and maintained number of lucrative partnerships with vendors and suppliers, enabling optimal product pricing.
  • Designed detailed business plans to outline finances, goals and operations of company.
  • Monitored financial objectives and prepared budgets according to projections.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Developed marketing campaigns to deliver messages to right audience.
  • Implemented customer service protocols to enhance satisfaction and loyalty.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
  • Recruited, trained, and supervised staff, fostering a productive and positive work environment.
  • Studied business laws to comply with legal and administrative requirements.
  • Researched similar businesses to determine competitive advantages.
  • Analysed sales data and adjusted strategies to maximise revenue.
  • Planned and executed promotional events to generate interest and increase sales.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Ensured compliance with local, state, and federal regulations affecting business operations.
  • Identified and pursued growth opportunities, including new markets and product lines.
  • Negotiated staff contracts and agreements to secure advantageous terms.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed crisis situations, resolving issues promptly to minimise impact on business.
  • Established and maintained relationships with suppliers, clients, and other business partners.
  • Streamlined operational processes to increase efficiency and reduce costs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Restaurant Owner

Self
Broken Hill, NSW
03.2007 - 08.2010
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Implemented operational procedures to maximise efficiency while minimising costs.
  • Collaborated with chefs on new recipes, flavours and presentations for dishes served in the restaurant.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Planned and executed special events hosted at the restaurant such as wine tasting dinners, New Years Eve parties, group functions and live music performances .
  • Ensured compliance with health codes, safety regulations, and other applicable laws.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Served as primary point of contact for customer inquiries or complaints.
  • Ensured compliance with local health codes and safety regulations.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Created promotions and special events to attract customers and boost sales.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Analysed financial reports to identify areas of improvement or cost savings opportunities.
  • Coordinated catering services when requested by customers .
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Established standards for quality control, customer service, health and safety regulations.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organisation of inventory.
  • Administered finances and led business operations by running payroll, making bank deposits and analysing income and expenses to maintain cost effective operations.
  • Produced detailed documentation to outline potential worker issues.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Created unique recipes and applied various culinary techniques for authentic cuisine.
  • Optimised profits by controlling food, beverage and labor costs.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Consistently maintained high levels of cleanliness, organisation, storage and sanitation of food and beverage products to ensure quality.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained new employees to perform duties.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked in close collaboration with team members to ensure customers received high quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw inventory and ordered ingredients to restock freesers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritising tasks during peak hours.
  • Explained goals and expectations required of trainees.
  • Distributed food to service staff for prompt delivery to customers.

Education

Pharmacy Assistant Training - Pharmacy Assistant

The Pharmacy Guild of Australia
Online
03-2024

Diploma of Social Media - Marketing/Marketing Management, General, Project M

Upskilled
Online
10-2023

Funeral Celebrancy For The Professional Celebrant - Funeral Service

The Celebrant Training College
Online
02-2015

Certificate IV in Celebrancy - Australian Authorised Marriage Celebrant

Australian Celebrations Training
Online
08-2014

Skills

  • Client Relations
  • Detail Oriented
  • Emergency Preparedness
  • Leadership
  • Problem-solving abilities
  • Organisational and Time Management Skills
  • Effective Communication
  • Relationship Building
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Self Motivation
  • Reliability
  • Professionalism

Couples Reviews

  • Over the past 10 years, I have consistently received 5 star reviews for my services in the wedding industry. Copies of these reviews are available on the website I built and maintain, as well as on my Facebook and Google accounts. Additionally, reviews can be found on the Australian Bridal Industry Association (ABIA) website. A link to these reviews is provided on the testimonials page of my website.

References

References available upon request.

Timeline

Wedding Coordinator

Self
01.2024 - Current

Pharmacy Assistant/Front Desk Medical Receptionist

Millthorpe Pharmacy
01.2024 - 06.2024

Wedding Reception Master of Ceremonies

Self
04.2021 - Current

Marriage Celebrant

Self
09.2014 - Current

Motel Owner

Self
03.2013 - 04.2021

Restaurant Owner

Self
03.2007 - 08.2010

Motel Proprietor

Self
11.2005 - 12.2013

Pharmacy Assistant Training - Pharmacy Assistant

The Pharmacy Guild of Australia

Diploma of Social Media - Marketing/Marketing Management, General, Project M

Upskilled

Funeral Celebrancy For The Professional Celebrant - Funeral Service

The Celebrant Training College

Certificate IV in Celebrancy - Australian Authorised Marriage Celebrant

Australian Celebrations Training

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