TANYA MILLER
Summary
I am an efficient, compassionate, and results-driven medical administrator, committed to delivering positive client and team service with confidentiality, integrity, and accountability. Resilient and adaptable, I value the diversity of experiences, backgrounds, and perspectives that team members contribute to the workplace, and strive for ongoing learning and development. High-level organisational, time and project management skills displayed through accurate data management, financial acquittal, and scheduling Initiative and intuition applied to identifying client needs and providing appropriate solutions Adaptable communication skills to build rapport and resilient relationships Self- motivated and goal oriented Well-developed, clear, and adaptable communication and interpersonal skills Demonstrated commitment to quality customer service Ability to work autonomously or as part of diverse teams Computer proficiency including experience in the use of the Microsoft Office suite of products and custom software such as, HBCIS, ieMR, IMPAX, MediRecords, PowerChart and Alcatel (phone system), Proda. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem- solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team.
Overview
4
4
years of professional experience
Work History
Reception
BREASTSCREEN
01.2024 - Current
- BSQ 3&4
- Arriving Clients, Updating Client Details
- Assisting in directions for waiting rooms
- Printing labels
- Email Correspondence
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Switchboard Operator
Kirwan Health Clinic
07.2023 - 01.2024
- Client Service
- Professional Communication
- Effective Customer Service
- Strong Telephone Etiquette
- Clear Communication
- Email Correspondence
Ward Clerk
Holiday Reliever, Townsville University Hospital
08.2022 - 07.2023
- Medical Outpatients
- Arriving Patients, Updating patient Demographics
- Checking out Patients, Reschedule appointments, Patient Labels, place in doctor's trays
- Assist patients with directions of where to go
- Surgical Outpatients
- Arriving Patients, Updating patient Demographics
- Checking out Patients, Reschedule appointments, Patient Labels, place in doctor's trays
- Assist in direction of where to go
- Operated office equipment including printers, scanners and photocopiers.
- Medical Ward 1 & 2
- Paperwork for each clinic patient was to see, Assist Nurses with Paperwork and Patient queries, Admitting and Discharging Patients, Chart assignment to Bed, batching of all Paperwork, Assisting with Nurse and Doctor Queries, Bed Change number in Hbcis
- Developed strong working relationships with other departments within the hospital setting.
- Provided excellent customer service to patients and families, demonstrating empathy and compassion.
- Scheduled follow-up appointments for discharged patients based on physician orders.
- Performed administrative tasks such as data entry, filing and faxing documents.
- Medical Imaging Billing
- Billing of Public to Medicare
- Billing of Private to Health fund
- Coding of Images
- Coding for Billing
- Impax
- Inpatient Billing
- HC21 forms
- Checking discharge Dates consistent with paperwork
- Bill to Private Health funds
- Filing copies of patient paperwork
- PPLO
- Asking Patients with Private Health cover if they would like to use it while in Hospital
- Checking Health Fund eligibility
- Prepare HC21 for billing
- Maintained organized medical records, ensuring accuracy of patient information.
- Verified accuracy of billing charges before submitting claims for payment processing.
Senior Medical Receptionist
Strive Health
06.2022 - 08.2022
- Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
- Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.
- Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
- Faxing of Referrals
- Prescription requests
- Billing
- Stock Ordering
- Booking of Procedures as required
Medical Receptionist
Kirwan GP Medical Clinic
08.2021 - 06.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Mamu Medical Service
06.2020 - 08.2021
- My resource management, client service and practical accountability were demonstrated throughout the service-based roles below
- I managed stock and inventory whilst liaising with suppliers, management, and transport operatives to proactively address forecast shortages or delays
- Making appointments for the Elders in the community
- Assisting Senior Health Workers with documentation and associated needs
- Help with community events.
- Console Attendant
- Puma Roadhouse
- Taxi Driver
- Tully Taxis
Education
Certificate III in Community Services -
01.2021
Diploma in Youth Work -
01.2016
Certificate II in Transport and Logistics -
01.2012
Certificate II in Business -
01.2011
Medical Administration Training -
01.2010
Skills
- Telephone Operation
- Connection Management
- Telephone Reception
- Multi-Line Phone Systems
- Making Appointments
- Appointment Setting
- Greeting Visitors
- Electronic Filing System
- Administrative Duties
- Switchboard Management
- Clerical Support
- Customer Inquiries
- Typing Skills
- Filing Management
- Front Desk Management
- Switchboard Operations
- Data Entry
- Customer Service
References
- Sondra Hughes, Team Leader - Breastscreen Domain, 44333307, Sondra.Hughes@health.qld.gov.au
- Mardi Nicolson, Team Leader - WCSG Kirwan Campus, 44338919, Mardi.Nicolson@health.qld.gov.au
Timeline
Reception
BREASTSCREEN
01.2024 - Current
Switchboard Operator
Kirwan Health Clinic
07.2023 - 01.2024
Ward Clerk
Holiday Reliever, Townsville University Hospital
08.2022 - 07.2023
Senior Medical Receptionist
Strive Health
06.2022 - 08.2022
Medical Receptionist
Kirwan GP Medical Clinic
08.2021 - 06.2022
Medical Receptionist
Mamu Medical Service
06.2020 - 08.2021