Tanya Morley
Toll Group
Albany ,WA
Summary
Operations professional with a proven track record at Toll Group, excelling in customer service / support and data accuracy. Attention to detail and a positive attitude, Skilled in providing customer service and resolving issues, enhancing customer satisfaction and operational efficiency.
Work History
Operations Assistant/Data Entry
- Coordinated daily freight movements, supporting smooth dispatch and delivery schedules.
- Updated transport records and shipment data accurately across logistics systems.
- Tracked consignments, resolving delivery exceptions and escalating delays promptly.
- Prepared documentation for inbound and outbound freight, ensuring compliance requirements.
- Communicated with drivers, carriers, and internal teams to confirm service changes.
- Assisted with warehouse administration, including manifests, labels, and proof-of-delivery records.
- Monitored job status in transport management systems, maintaining accurate operational visibility.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Branch Manager
- Directed branch operations across transport, warehousing, and customer service functions.
- Managed staff performance, rostering, and daily workflow alignment.
- Monitored compliance with safety, chain of responsibility, and operational policies.
- Reviewed branch KPIs to identify service gaps and process improvements.
- Coordinated freight movements to support on-time delivery and customer requirements.
- Resolved escalated operational issues with customers and internal stakeholders.
- Implemented continuous improvement initiatives across branch processes and reporting.
- Developed team capability through coaching, feedback, and performance reviews.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
Office Administrator
- Coordinated daily administrative support, including correspondence, filing, and document preparation.
- Managed data entry and maintained accurate records across internal systems and spreadsheets.
- Scheduled meetings, appointments, and calendar updates to support smooth office operations.
- Processed invoices, purchase requests, and basic reconciliations with strong attention to detail.
- Responded to internal and external enquiries, providing timely support and clear communication.
- Monitored office supplies and arranged replenishment to maintain continuous workflow.
- Supported teams with reception duties, mail handling, and general office coordination.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Skills
Attention to detail
Positive attitude
Professional and friendly
Customer support
Timeline
Operations Assistant/Data Entry
Toll Group
2014 - 2018Read More
Branch Manager
Toll Group
2000 - 2014Read More
Office Administrator
Toll Group
1987 - 2000Read More