Tanya Nelson
Coombabah,QLD
Summary
Dynamic professional with extensive experience in safety management and customer service, notably as a Cabin Manager at Alliance Airlines. Proficient in emergency procedures and medication administration, I excel in fostering positive relationships and resolving complex issues, ensuring exceptional service delivery and passenger satisfaction. Committed to enhancing client experiences through compassionate support and effective communication.
Overview
24
24
years of professional experience
Work History
Cabin Manager
Alliance Airlines
Brisbane, QLD
07.2023 - Current
- Supervised cabin crew to ensure compliance with safety regulations and service standards.
- Managed passenger interactions, addressing inquiries and resolving concerns promptly.
- Monitored in-flight service delivery, ensuring adherence to company policies and procedures.
- Managed onboard medical emergencies according to company protocols.
- Ensured safety and security of passengers and crew on board the aircraft.
Residential Care Support Worker
Aspire Hub
Coomera , QLD
11.2022 - 02.2023
- Provided support to residents with daily living activities and personal care needs.
- Assisted in developing individualized care plans for residents based on their needs.
- Facilitated group activities promoting social interaction among residents.
Residential Care Worker
Aruma Children’s Services
Gold Coast, QLD
08.2022 - 10.2022
- Collaborated with healthcare professionals to ensure comprehensive resident care.
- Helped maintain a clean environment by performing light housekeeping duties.
- Prepared meals according to dietary requirements for individual clients.
- Assisted in the development of daily living skills for individuals with special needs.
Disability Support Worker
CPL - Choice Passion Life
Gold Coast, QLD
02.2022 - 08.2022
- Assisted clients with daily living activities and personal care routines.
- Maintained accurate documentation of client progress and care provided.
- Facilitated social and recreational activities to promote client engagement.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Teacher’s Aid
Southport Special School
Southport , QLD
03.2021 - 05.2022
- Supervised students during activities and ensured a safe learning environment.
- Supported individual students with special needs in daily tasks and learning goals.
- Worked one-on-one with special needs students to help navigate through school challenges.
Disability Support Worker
United Disability
Gold Coast, QLD
04.2021 - 02.2022
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Administered medication according to doctor's orders and monitored side effects.
Flight Attendant
Qantas Domestic Airlines
Brisbane , QLD
12.2011 - 08.2021
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Delivered onboard customer service including food and beverage service.
Stewardess
Super Yacht Sunseeker 82”
Antibes, France
03.2002 - 10.2006
- Provided exceptional customer service to guests during daily operations.
- Managed inventory of supplies and equipment for seamless service delivery.
- Developed relationships with guests to enhance their overall experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Certificate III - Community Services Aged Care And Disability
Karina College
Online 08-2021
High School Diploma -
St.Margaret’s Anglican Girls School
Brisbane, QLD11-1991
Skills
- Emergency Procedures Alliance Airlines 2025
- Fire Fighting Alliance Airlines 2025
- CPR and First Aid 2025
- Survival at Sea Alliance Airlines 2025
- Hope and Healing 26/07/2022
- Safe People Handler 17/02/2022
- Medication Administer 08/02/2022
- NDIS Safeguard 06/02/2022
- Gastrostomy care 08/02/2022
- Maybo Positive Approaches to Behavior 01/02/2022
- Epilepsy Care 11/02/2022
- Paid Blue Working with Children 1092000/2
- NDIS Worker Screening No 150053358
References
References available upon request.
Timeline
Cabin Manager
Alliance Airlines
07.2023 - Current
Residential Care Support Worker
Aspire Hub
11.2022 - 02.2023
Residential Care Worker
Aruma Children’s Services
08.2022 - 10.2022
Disability Support Worker
CPL - Choice Passion Life
02.2022 - 08.2022
Disability Support Worker
United Disability
04.2021 - 02.2022
Teacher’s Aid
Southport Special School
03.2021 - 05.2022
Flight Attendant
Qantas Domestic Airlines
12.2011 - 08.2021
Stewardess
Super Yacht Sunseeker 82”
03.2002 - 10.2006
Certificate III - Community Services Aged Care And Disability
Karina College
High School Diploma -
St.Margaret’s Anglican Girls School