Tanya Relan
Melbourne,VIC
Summary
Dynamic and results-driven operations professional dedicated to streamlining processes to promote organizational efficiency. Highly skilled in operational strategy, stakeholder engagement, and problem-solving within collaborative and fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Redcat Hospitality IT Solutions
09.2023 - Current
- Coordinated and prioritized projects and tasks, while streamlining processes and optimizing resources.
- Provided proactive stakeholder engagement by managing a demanding client base of more than 10 restaurant chains/groups, ensuring timely and effective communication to meet their fast-paced needs.
- Scheduled and communicated job scopes with external technicians to ensure timely delivery and quality project execution.
- Procured hardware for installations and small orders, maintaining strong supplier relationships. Created and confirmed purchase orders, managing pricing and shipping details.
- Maintained and updated work schedule and resource allocation within the company's system. Ensured accurate and timely updates of metrics and tasks in shared applications.
- Independently managed all company repairs, implementing process enhancements that improved efficiency and reduced downtime, ensuring high-quality service and client satisfaction.
Operations Manager
National Solar Company
07.2017 - 06.2023
- Built and maintained strategic relationships with supply chain partners and external stakeholders to ensure smooth operations.
- Oversaw operations across sales, finance, stock management, logistics, customer service, installations, and compliance.
- Coordinated logistics and stock flow across 6 warehouses, 20+ installation teams, and 4 freight companies, managing installations in 3 states.
- Trained, mentored, and led a team of 8 administrative and customer service staff, serving as the primary contact for over 50 sales representatives.
- Led the resolution of customer service issues and Clean Energy Council disputes, ensuring high levels of customer satisfaction.
- Drove internal process improvements and collaborated with external partners to boost overall business revenue.
- Developed an internal accounting system to track expenses, forecast payments, and enhance cash flow management.
Education
Graduate Diploma - Management
Nova Institute
Melbourne08.2021
BBA - Accounting
La Trobe University
Melbourne, VIC06.2016
Skills
- Workflow management across various business departments
- Building rapport with contractors, sales representatives, suppliers, and freight companies
- Advanced customer service and dispute resolution skills, achieving win-win outcomes
- Supply chain management strategies to maximize productivity and minimize risks
- Proficiency in Excel, Xero/MYOB, and CRM systems; extensive use in current workplace
- Excellent written and verbal communication, with strong interpersonal skills
Timeline
Operations Coordinator
Redcat Hospitality IT Solutions
09.2023 - Current
Operations Manager
National Solar Company
07.2017 - 06.2023
Graduate Diploma - Management
Nova Institute
BBA - Accounting
La Trobe University
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