Tanya Rizvi
Sydney
Summary
Experienced client service professional with a track record of enhancing client satisfaction and achieving results. Skilled in managing client relationships, coordinating service delivery, and efficiently resolving issues. Known for strong collaboration skills and adaptability in team environments. Highly regarded for exceptional communication, problem-solving, and organizational abilities, as well as effectiveness in cross-functional teams.
Overview
8
8
years of professional experience
Work History
Client Service Coordinator
Anduril Via. Yordar (Contract)
04.2024 - 04.2025
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client locations across Australia simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Events and Operations Supervisor
Laundy Hotels
02.2022 - 04.2024
- Spearheaded team operations, ensuring policy adherence and staff development
- Revolutionized operational workflows, fostering a culture of continuous improvement
- Implemented data-driven strategies, surpassing targets during peak season by over 20% and reducing staff costs significantly to all time company low
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Streamlined event planning processes by implementing efficient project management strategies.
Bar Operations
Shelbourne Hotel
03.2021 - 02.2022
- Continuously improved bar operations by staying current on industry trends and incorporating relevant best practices into daily routines.
Event Organizer
Tramaniaa
12.2016 - 06.2019
- Drafted emails, promoted events on social media, and created phone scripts to recruit volunteers
- Developed strategies to boost ticket sales and increase event awareness
- Interviewed clients to define event scope, set budgets, and establish timelines for all event phases
Marketing Intern
Shell Petroleum
04.2018 - 09.2018
- Collaborated with team to expand marketing channels, leading to higher engagement rates
- Conducted market analysis and researched trends, aiding strategic decision-making
- Participated in brainstorming sessions, contributing to impactful marketing collateral
- Created written, video, and image content, enhancing multi-channel marketing efforts
- Assisted in planning and executing CSR initiative, providing free medical checks for vendors
Education
Masters of Commerce - International Business and Supply chain management
The University of Sydney
Sydney, NSWBachelor of Business Administration - Marketing
Christ University
Skills
- Proficient in MS Office
- Collaborative Negotiation Techniques
- Strategic Development
- Detail-Oriented Approach
- Client relationship building
- Strong Prioritization Skills
- Scheduling and planning
- Adaptability
- Budgeting
- Conflict Resolution
Timeline
Client Service Coordinator
Anduril Via. Yordar (Contract)
04.2024 - 04.2025
Events and Operations Supervisor
Laundy Hotels
02.2022 - 04.2024
Bar Operations
Shelbourne Hotel
03.2021 - 02.2022
Marketing Intern
Shell Petroleum
04.2018 - 09.2018
Event Organizer
Tramaniaa
12.2016 - 06.2019
Masters of Commerce - International Business and Supply chain management
The University of Sydney
Bachelor of Business Administration - Marketing
Christ University
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