Tanya Rodgers
Eglinton,WA
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
23
23
years of professional experience
Work History
Personal Trainer
Rodger That Fitness
01.2022 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Streamlined scheduling processes for better time management and session availability.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Used music to motivate and energize classes.
Receptionist
Shobukan
08.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
Telemarketer
The Modern Group
02.2011 - 03.2014
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
Warehouse Administrator
Our Small World
01.2006 - 02.2011
- Reduced order processing time by coordinating with cross-functional teams and optimizing workflow procedures.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Optimized storage capacity within the warehouse by reorganizing layouts and managing efficient space utilization practices.
- Implemented loss prevention strategies to minimize shrinkage rates and protect valuable assets within the warehouse facilities.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Improved warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
Grocery Store Clerk
Woolworths Supermarket
04.2001 - 01.2006
- Increased customer satisfaction by providing friendly and efficient service during checkout.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Managed inventory by stocking shelves and rotating products to minimize waste.
- Ensured accurate pricing with proper labeling and signage for a seamless shopping experience.
- Participated in team meetings to discuss store goals, policies, and strategies for improvement.
- Operated cash registers accurately, processing transactions quickly and efficiently.
- Handled returns and exchanges with courtesy, maintaining a commitment to customer satisfaction.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
- Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
- Completed end-of-day closing procedures diligently including cash reconciliation and reporting discrepancies in a timely manner.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
- Prepared orders for customers without delay to deliver excellent service.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during alcohol and tobacco sales.
Education
Certificate IV - Fitness
Perth Fit College
Joondalup, WA12.2021
Cert 3 - Fitness
North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WA06.2021
Skills
- Activity Planning
- Motivational
- First Aid Certified
- Knowledge of Human Anatomy
- Group and Individual Instruction
- Health and Wellness
- Post-Rehabilitation Training
- Weight Management Strategies
- Injury Prevention Techniques
- Leadership Skills
- Client Engagement
Timeline
Personal Trainer
Rodger That Fitness
01.2022 - Current
Receptionist
Shobukan
08.2018 - 12.2021
Telemarketer
The Modern Group
02.2011 - 03.2014
Warehouse Administrator
Our Small World
01.2006 - 02.2011
Grocery Store Clerk
Woolworths Supermarket
04.2001 - 01.2006
Certificate IV - Fitness
Perth Fit College
Cert 3 - Fitness
North Metropolitan TAFE - Kendrew Crescent Campus