Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Hi, I’m
Tanya Sadiza
Wentworthville,Australia
Summary
Overview
1
year of professional experience
Work History
Protech Warehousing & ManufacturingRydalmere, Australia
Customer Service Representative
07.2023 - 12.2023
Job overview
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, striving to exceed service level expectations
- Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions to resolve issues effectively
- Collaborate with cross-functional teams, including sales, technical support, and logistics, to address customer needs and provide comprehensive solutions
- Identify opportunities for process improvement based on customer feedback, contributing to a more efficient and customer-centric approach
- Consistently meet or exceed performance metrics, including average handle time, customer satisfaction scores, and first-contact resolution rates.
H&MSydney, Australia
Customer Service Representative
03.2023 - 07.2023
Job overview
- Assisted customers with product inquiries, order placement, and tracking, ensuring a seamless purchasing experience
- Addressed and resolved customer complaints and escalations in a timely and professional manner, maintaining a focus on customer retention and loyalty
- Provided product recommendations and assistance to help customers make informed purchasing decisions, leading to increased sales and customer satisfaction
- Worked closely with the sales team to identify opportunities for upselling and cross-selling additional products or services
- Conducted follow-up calls and emails to ensure customer satisfaction and gather feedback on their experience.
Education
Western Sydney UniversityParramatta, NSW
Master of Psychotherapy and Counselling
02-2025
University Overview
Master of Science in Clinical Psychology
01.2022
University Overview
Skills
- Consultative Sales
- Complaint Resolution
- Paperwork Processing
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Product Knowledge
- Tactful and Diplomatic
- Positive and Professional
- Medical Terminology Knowledge
- Documentation
- Credit Card Payment Processing
- Filing
- High-Energy Attitude
- Store Maintenance
- Report Creation
- Spreadsheets
- Escalation Management
- Adaptive Team Player
- Staff Training
- Researching
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Customer Service Representative
Protech Warehousing & Manufacturing
07.2023 - 12.2023
Customer Service Representative
H&M
03.2023 - 07.2023
Western Sydney University
Master of Psychotherapy and Counselling
Master of Science in Clinical Psychology
References
References
References available upon request.References
References
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