Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Sharma

Blacktown,NSW

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

3
3
years of professional experience

Work History

Flooring Sales Associate

Harvey Norman
Blacktown, NSW
09.2023 - 10.2024
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices, and services.
  • Ordered, managed, and received products.
  • Send quotes to customers.
  • Follow-ups with installers and keeping customers in the loop.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Managed stocktake.
  • Draft floor plans for the installation of flooring.
  • Maintained calendar.
  • Professionally handled customer complaints.
  • I answered incoming telephone calls to provide store, product, and service information.
  • Processed transactions using a point-of-sale system.
  • Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.

Sales Associate

Nespresso
Kitchener, Ontario
09.2022 - 08.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices, and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Worked with fellow sales team members to achieve group targets.
  • Used technology resources to assist customers in locating and selecting items.

Customer Service Representative

Country delight
Blacktown, NSW
10.2021 - 09.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Worked as a team leader.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Post Graduate Diploma - Event Management

Conestoga College
Waterloo
05-2023

Bachelor of Hospitality - Hospitality

MM University
Mullana
08-2021

Graduate Diploma in Early Childhood And Education - Early Childhood Education

Victoria University
Melbourne

Skills

  • Product Sales
  • Inventory Control
  • Sales Development
  • Business Development
  • Customer Needs Assessment
  • Time Management
  • customer service
  • Problem-Solving
  • Reliable and punctual
  • Goal-Oriented
  • Strong attention to detail

Timeline

Flooring Sales Associate

Harvey Norman
09.2023 - 10.2024

Sales Associate

Nespresso
09.2022 - 08.2023

Customer Service Representative

Country delight
10.2021 - 09.2022

Post Graduate Diploma - Event Management

Conestoga College

Bachelor of Hospitality - Hospitality

MM University

Graduate Diploma in Early Childhood And Education - Early Childhood Education

Victoria University

Similar Profiles

CREATE PROFILE
Tanya Sharma