Tanya Skinner
Summary
I am a hard-working, reliable individual who possesses great interpersonal skills and the ability to manage a varied workload .I thrive in challenging situations and can adapt quickly and effectively under pressure .I have an energetic personality and can work without supervision through self-motivation, which allows me to work as an individual or as part of a team. I strive to deliver work of the highest possible standards using a drive to see things through to completion.
Overview
8
8
years of professional experience
Work History
Barista / Key Holder
Chrysler
01.2024 - 06.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cleaner /Front Desk Receptionist
Mad Monkey
01.2024 - 06.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waitresss
Sugo Pasta
12.2021 - 12.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained new members of guest service team.
Bar Staff
The Three Reasons
08.2017 - 12.2021
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Maximized sales by recommending specialty drinks and menu items to customers.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
Waitress / Bar Staff
Lounge
08.2016 - 08.2017
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Counter Staff
Fish And Chicken Bar
04.2016 - 08.2016
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Accurately operated cash register to process customer payments.
- taking counter orders and takeaway orders
Education
NSW Training Course - RSA
Edway Training
01.2024
Level 2 - City And Guilds Award Barista
Tennent Training Academy
09.2020
SCQF Level 6 - Personal License Holder
North Ayrshire Licensing Board
06.2019
HNC - Travel And Tourism
West Collage Scotland
06.2017
NC - Travel And Tourism
West College Scotland
06.2016
Skills
- Safe Food Handling
- Customer Service
- Order Accuracy
- Dining Area Maintenance
- Allergy Awareness
- POS System Expertise
- Time Management
- Friendly and outgoing
Timeline
Barista / Key Holder
Chrysler
01.2024 - 06.2024
Cleaner /Front Desk Receptionist
Mad Monkey
01.2024 - 06.2024
Waitresss
Sugo Pasta
12.2021 - 12.2023
Bar Staff
The Three Reasons
08.2017 - 12.2021
Waitress / Bar Staff
Lounge
08.2016 - 08.2017
Counter Staff
Fish And Chicken Bar
04.2016 - 08.2016
NSW Training Course - RSA
Edway Training
Level 2 - City And Guilds Award Barista
Tennent Training Academy
SCQF Level 6 - Personal License Holder
North Ayrshire Licensing Board
HNC - Travel And Tourism
West Collage Scotland
NC - Travel And Tourism
West College Scotland
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