Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tanya Smalley

Rockhampton,Qld

Summary

Dependable hardworking and passionate job seeker with Cert 1 in Business/ administration and customer service and accredited Drug and Alcohol tester with strong organizational and people skills eager to secure a position. Ready to contribute to team success through training, hard work, and attention to detail, Motivated to learn, and grow my skills. Have a current criminal history check.

Overview

44
44
years of professional experience

Work History

Drug and Alcohol Screener

First Choice Diagnostic
05.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Support Service Worker

Mercy Community - Aged Care Services
09.2022 - 05.2023
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties per applicable standards, policies, and regulatory, guidelines to promote a safe working environment
  • Kitchen services, preparation, and service of residents' meals.


Covid -19 Screener

Sonic Health Plus
12.2021 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked FIFO, flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Held Team Lead positions
  • Maintained Health and Safety policies and procedures

Covid -19 Clinic Administration

Queensland Health
09.2021 - 11.2021
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers and followed outlined steps of service.
  • Maintained confidentiality of clients personal information when checking ID and recording there information into our system, making and canceling of appointments.

Cert 1 Business/Administrative Assistant

Apprentices And Traineeships & Anglicare
01.2021 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail
  • Generated reports and typed letters in Word
  • Developed and updated spreadsheets and databases to track, analyse and report on performance
  • Monitored premises, Enforced Covid-19 and Health and safety policies, screened visitors
  • Restocked supplies
  • Supported room reservations, car booking and calendar maintenance for programs, meetings and events.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Volunteer: Secretary, Treasurer & Catering

Qld Country Women's Association/ Discovery Centre
06.2017 - 06.2021

Hospitality Worker

Various Establishments
01.1980 - 01.2020
  • Identified and resolved customer complaints concerning food or lodging.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Acknowledged outstanding staff performance to boost morale.
  • Sourced quality vendors to consistently reach highest care standards.
  • Created healthy nutritious menus to serve at important functions.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.

Store Supervisor

Ethic Hut Clothing
07.2018 - 12.2019
  • Conducted inventory analysis to determine optimal stock levels.
  • Answered product questions and assisted customers in selection and checkout.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • stocking shelves, rotating stock and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Liaised with store owner to set up visually appealing layout for store merchandise.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Daily banking

Teacher Aid

Qld Education Department
01.2008 - 08.2014
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted teachers with supervision and care of group of 30+ children.
  • Promoted physical, mental and social development using classroom games and activities.
  • Distributed learning materials such as worksheets, textbooks and supplemental
  • Participated in professional development opportunities and attended in-services and seminars.speacial needs support

Education

Statement of Attainment - First Aid

First Aid Response
First Aid Alive
03.2022

Statement of Attainment - Drug And Alcohol Screener

Australian Institute of Training
Sandgate, QLD
03.2022

Certificate I - Business /Administration BSB10115

Gladstone Apprentices & Traineeships / Anglicare
QLD 4680
06.2021

Cert 111Hospitality, Cert11HSS, Cert11Retail, - Hospitality Food Safety Supervisor

Online Study
Qld
07.2013

Skills

Flexible and Adaptable

  • Self-Motivated
  • Microsoft Office, Data entry
  • complete understanding of Policies & Procedures
  • Complete understanding of Confidentiality
  • Organization and Time Management
  • Interpersonal Communication
  • Attention to Detail
  • Rotation Procedures
  • Client Satisfaction
  • Great Customer Service

Additional Information

Drivers License / Reliable Vehicle

Fully Vaccinated

Working with Children Blue Card: Exp 09/02/2024

NDIS Worker Screening Yellow Card Exp 05/03/2026

Current Criminal check Exp 21/07/2023



Timeline

Drug and Alcohol Screener

First Choice Diagnostic
05.2023 - Current

Support Service Worker

Mercy Community - Aged Care Services
09.2022 - 05.2023

Covid -19 Screener

Sonic Health Plus
12.2021 - 07.2022

Covid -19 Clinic Administration

Queensland Health
09.2021 - 11.2021

Cert 1 Business/Administrative Assistant

Apprentices And Traineeships & Anglicare
01.2021 - 06.2021

Store Supervisor

Ethic Hut Clothing
07.2018 - 12.2019

Volunteer: Secretary, Treasurer & Catering

Qld Country Women's Association/ Discovery Centre
06.2017 - 06.2021

Teacher Aid

Qld Education Department
01.2008 - 08.2014

Hospitality Worker

Various Establishments
01.1980 - 01.2020

Statement of Attainment - First Aid

First Aid Response

Statement of Attainment - Drug And Alcohol Screener

Australian Institute of Training

Certificate I - Business /Administration BSB10115

Gladstone Apprentices & Traineeships / Anglicare

Cert 111Hospitality, Cert11HSS, Cert11Retail, - Hospitality Food Safety Supervisor

Online Study

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