Tanya Smalley
GLADSTONE ,Qld
Summary
Dependable, hardworking, and passionate currently completeting Cert 111 in Sterlisation services with a Cert 1 in Business Administration, years of Customer service. Experience in as well as accreditation as a Drug and Alcohol Screener, Strong organizational and people skills. Eager to secure a position where I can contribute to team success through dedication to training, hard work, and attention to detail. Motivated to continuously learn and grow skills. Ready to make a valuable impact in a new role. Experienced with screening procedures and ensuring operational accuracy and compliance. Utilizes keen attention to detail and effective communication to manage tasks and resolve issues. Knowledge of maintaining high standards and efficiency in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Drug and Alcohol Screener
Circulate Health
Rockhampton, QLD
09.2024 - Current
- Complied with all federal, state, and local regulations as well as company rules.
- Maintained accurate reports and records
- Protected confidentiality of data by using security techniques.
Drug and Alcohol Screener
First Choice Diagnostic
Gladstone Region
05 2023 - 12 2025
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Computer, App and bookwork skills
Drug & Alcohol Screener
SafeWork Health
Rockhampton
02.2024 - 11.2024
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Protected confidentiality of data by using security techniques.
- Complied with all federal, state, and local regulations as well as company rules.
Support Service Worker
Mercy Community - Aged Care Services
Rockhampton, QLD
09.2022 - 05.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties per applicable standards, policies, and regulatory, guidelines to promote a safe working environment
- Kitchen services, preparation, and service of residents' meals.
Covid -19 Screener
Sonic Health Plus
Gladstone, Qld
12.2021 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked FIFO, flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Held Team Lead positions
- Maintained Health and Safety policies and procedures
Covid -19 Clinic Administration
Queensland Health
Gladstone, QLD
09.2021 - 11.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Maintained confidentiality of clients personal information when checking ID and recording there information into our system, making and canceling of appointments.
Cert 1 Business/Administrative Assistant
Apprentices And Traineeships & Anglicare
Gladstone, QLD
01.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail
- Generated reports and typed letters in Word
- Developed and updated spreadsheets and databases to track, analyse and report on performance
- Monitored premises, Enforced Covid-19 and Health and safety policies, screened visitors
- Restocked supplies
- Supported room reservations, car booking and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Volunteer: Secretary, Treasurer & Catering
Qld Country Women's Association/ Discovery Centre
Ubobo, Boyne Valley , Qld
06.2017 - 06.2021
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like, accounts payable, accounts receivable, and business expense processing.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Tax preparation of all financials
Hospitality Worker
Various Establishments
Rockhampton, Gladstone, QLD
01.1980 - 01.2020
- Identified and resolved customer complaints concerning food or lodging.
- Established unique service goals to each venue to provide constant and excellent service.
- Acknowledged outstanding staff performance to boost morale.
- Sourced quality vendors to consistently reach highest care standards.
- Created healthy nutritious menus to serve at important functions.
- Developed and implemented updates to menus and policies in line with changing preferences and goals.
Store Supervisor
Ethic Hut Clothing
Gladstone, QLD
07.2018 - 12.2019
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- stocking shelves, rotating stock and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Liaised with store owner to set up visually appealing layout for store merchandise.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Daily banking
Teacher Aid
Qld Education Department
Ubobo Qld
01.2008 - 08.2014
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 30+ children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental
- Participated in professional development opportunities and attended in-services and seminars.speacial needs support
Education
Statement of Attainment - Drug And Alcohol Screener
Australian Institute of Training
Sandgate, QLD03.2022
Certificate I - Business /Administration BSB10115
Gladstone Apprentices & Traineeships / Anglicare
QLD 468006.2021
Cert 111Hospitality, Cert11HSS, Cert11Retail, - Hospitality Food Safety Supervisor
Online Study
Qld 07.2013
Cert 111 - Sterilisation Technician
Tafe Qld
03.2025
Skills
- Self-Motivated
- Microsoft Office, Data entry
- complete understanding of Policies & Procedures
- Complete understanding of Confidentiality
- Organization and Time Management
- Interpersonal Communication
- Attention to Detail
- Great Customer Service
- Accounting and bookkeeping
Additional Information
Drivers License / Reliable Vehicle
Fully Vaccinated
Working with Children Blue Card: Exp 20/05/2028
NDIS Worker Screening Yellow Card Exp 05/03/2026
Current Criminal check, Dated 05/11/2025
Timeline
Drug and Alcohol Screener
Circulate Health
09.2024 - Current
Drug & Alcohol Screener
SafeWork Health
02.2024 - 11.2024
Support Service Worker
Mercy Community - Aged Care Services
09.2022 - 05.2023
Covid -19 Screener
Sonic Health Plus
12.2021 - 07.2022
Covid -19 Clinic Administration
Queensland Health
09.2021 - 11.2021
Cert 1 Business/Administrative Assistant
Apprentices And Traineeships & Anglicare
01.2021 - 06.2021
Store Supervisor
Ethic Hut Clothing
07.2018 - 12.2019
Volunteer: Secretary, Treasurer & Catering
Qld Country Women's Association/ Discovery Centre
06.2017 - 06.2021
Teacher Aid
Qld Education Department
01.2008 - 08.2014
Hospitality Worker
Various Establishments
01.1980 - 01.2020
Cert 111 - Sterilisation Technician
Tafe Qld
Drug and Alcohol Screener
First Choice Diagnostic
05 2023 - 12 2025
Statement of Attainment - Drug And Alcohol Screener
Australian Institute of Training
Certificate I - Business /Administration BSB10115
Gladstone Apprentices & Traineeships / Anglicare
Cert 111Hospitality, Cert11HSS, Cert11Retail, - Hospitality Food Safety Supervisor
Online Study