Tanya Strelow
Bellmere,QLD
Summary
Committed and hardworking with over 20 years of experience within the food service. Well-rounded leader with talent for supervising employees as well as creating a pleasant environment for customers. Swift problem solver with quick and effective solutions to wide array of issues. Excellent coffee making ability and can adapt quickly to any situation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Catering Manager
New Direction Care
01.2021 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Hired and trained both permanent and temporary staff members.
- Organized and oversaw food service training to educate employees on food safety and hygiene.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Catering Assistant
BallyCara
01.2018 - 01.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Arranged furniture and added decorations to assist in setting up for catering events.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
Takeaway Manager
Tallulas Takeaway
07.2015 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cook
Wheller On The Park Cafe
08.2011 - 06.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Hendra Secondary College
Hendra QLD11.1997
Skills
- Staff Supervision
- Menu Development
- Inventorying Knowledge
- Portion Control
- Staff Leadership
- Cash Handling
- Customer Service
- Food safety and Hygiene
Certification
Barista Certification
Food safety Supervisor
Timeline
Catering Manager
New Direction Care
01.2021 - Current
Catering Assistant
BallyCara
01.2018 - 01.2021
Takeaway Manager
Tallulas Takeaway
07.2015 - 12.2017
Cook
Wheller On The Park Cafe
08.2011 - 06.2015
High School Diploma -
Hendra Secondary College
Barista Certification
Food safety Supervisor
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