TANYA TAN
Brisbane,QLD
Summary
Motivated customer service provider solid background in providing services to others. Seeking to apply my experience to a growth-oriented position. I am a current Law Student studying online at James Cook University Experienced Organizer highly effective at meeting and reaching desired needs of customers using various skills. Bringing excellent communication and organization abilities developed over 2 years of related experience. Friendly Activity Leader with caring and personable approach. Excited to leverage self-motivated and great communication skills to support needs of different individuals.
Overview
12
12
years of professional experience
Work History
YOUTH LEADER
Streams International Ministry
Brisbane, QLD
04.2020 - Current
- Administered programmed budget and completed required documentation
- Created program by which involved youth to promote self-growth and confidence
- Organized activities for youths and created a welcoming and supportive environment to encourage participation
- Organized activities for students and created welcoming and supportive environment to encourage participation
- Maintained master calendar of events and organized volunteers.
YOUTH GROUP LEADER
Streams International Ministry
Townsville, QLD
01.2019 - 03.2020
- Detailed program operations and participant activities with comprehensive recordkeeping
- Created programs by which involved youth to promote personal growth Spiritually
- Oversaw special retreats and team-building events
- Administered programme budget and completed required documentation
- Organized activities for youths and created welcoming and supportive environment to encourage participation
- Maintained master calendar of events and organised volunteers.
USHER SUPERVISOR
Streams International Ministry
Townsville, QLD
01.2018 - 12.2018
- Greeted customers with smile and provided friendly, knowledgeable service
- Assisted patrons with seating by giving directions
- Coordinated and led training, and team building activities for both small and large groups
- Operated, repaired and cleaned church building and equipment's to maintain optimal performance
- Transported and escorted programme participants to and from activities and on field trips
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
CASH HANDLER
Streams International Ministry
Townsville, QLD
01.2018 - 11.2018
- Recorded information regarding all transactions in bookkeeping
- Accepted cash, credit and debit payments accurately and efficiently
- Issued receipts for purchases and gifts
- Cleaned and straightened work area.
CUSTOMER SERVICE LIAISON
Target
Cairns, QLD
07.2013 - 10.2014
- Delivered excellent customer service, resulting in consistent customer satisfaction
- Responded to customer requests for products, services and company information
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Provided primary customer support to internal and external customers in fast-paced environment
- Kept Fitting rooms and women's departmental areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Effective liaison between customers and internal departments
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
VOLUNTEER WORKER
Freshwater Christian College
Cairns, QLD
01.2014 - 01.2014
CHILD MINDER
Cairns, QLD
05.2012 - 11.2013
- Established trusting, respectful relationships with children, offering security and comfort
- Built positive, professional relationships with children and family members, providing a safe, trusting care environment
- Carried out day-to-day household tasks such as cooking and cleaning, maintaining smooth-running household operations
- Acted as a positive role model to children and their parents
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Kept areas clean and organized.
Education
Bachelor of Business-Law: Human Resources -
James Cook University
Brisbane03-2026
High School Diploma -
Freshwater Christian College
Skills
- Event organization
- Activity planning
- Record-keeping
- Extremely organised
- Strong verbal communication
- Microsoft Office
- Attention to detail
- Bookkeeping
- Budgeting
- Well organised
- Team leadership
- Scheduling
- Self-motivated
- Team liaison
- Time management
- Communication skills
- Team player
- Strategic planning
- Public speaking
- Congregational care
Accomplishments
- Computer Proficiency - Used Microsoft office to maintain records and inventories through different programs required.
- Supervision - Supervised team of three staff members.
- Project Management - Worked directly with women's Ministry coordinator and caterings coordinator to arrange and manage events.
Timeline
YOUTH LEADER
Streams International Ministry
04.2020 - Current
YOUTH GROUP LEADER
Streams International Ministry
01.2019 - 03.2020
USHER SUPERVISOR
Streams International Ministry
01.2018 - 12.2018
CASH HANDLER
Streams International Ministry
01.2018 - 11.2018
VOLUNTEER WORKER
Freshwater Christian College
01.2014 - 01.2014
CUSTOMER SERVICE LIAISON
Target
07.2013 - 10.2014
CHILD MINDER
05.2012 - 11.2013
Bachelor of Business-Law: Human Resources -
James Cook University
High School Diploma -
Freshwater Christian College