Tanya Touma
Earlwood,NSW
Summary
I am a driven individual/ Property Manager with over 10 years of experience offering personalized, courteous and professional service. Skillful in many aspects of Real Estate and micromanaging other staff members with support and understanding. Excellent customer service skills through my Real Estate and Retail background. Fantastic at multi tasking as I am a working mother of two. Interested in Property and Property Accounts and thoroughly enjoy attending to clients needs with satisfaction achieved.
Overview
25
25
years of professional experience
Work History
Assistant Sales Agent
Renwick Partners
02.2021 - Current
- Followed up promptly with interested clients to close sales.
- Greeted Clients and noted names and phone numbers.
- Attended Open Houses.
- Responded to any interests in sales properties.
- Assisted the Sales Agent with enquiries and open houses.
Store Host
Mecca Brands
11.2020 - 02.2021
- Greeted incoming customers.
- Door Security and bag checks.
- Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
- Kept entryways clean, neat and free of hazards such as excess water.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Monitored incoming and outgoing guests for signs of suspicious behavior.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Gift wrapping.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended to virtual shoppers and answered any questions they had.
Senior Property Manager
Domain Property Agents
09.2011 - 09.2015
- Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Maintained building systems by working with maintenance services and supervised repairs.
- Attended tribunals on behalf of landlords.
- Administrated Mid Month and End OF Month.
- Entered rents every day.
- Daily banking.
- Supervised other staff members and delegated work.
- Provided customer service to landlords and tenants.
- Delegated any repairs to properties.
- Attended to rent arrears and followed any non paying tenants.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Attended to ingoings and outgoing of properties.
Property Manager
Coldwell Banker Domain Property Management
03.2010 - 09.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Entered rents daily.
- Daily banking.
- Attended to ingoing and outgoing inspections.
- Attended to answering the telephone where necessary.
- Monitored rental arrears.
- Attended tribunals on behalf of landlords.
- Attended open homes for rental properties.
- Supervised other staff members.
- Administrated Mid Month and End Of Month payments.
- Provided customer service to landlords and tenants.
- Attended to repairs of the properties by delegating repairs to tradespersons.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
Ray White Real Estate
08.2003 - 01.2005
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Attended tribunal on behalf of the landlord.
- Provided customer service to landlords.
- Administrated Mid Month and End Of Month.
- Daily banking.
- Attended open homes for rent.
- Administrated rental application for tenants.
- Provided customer service to landlords and tenants.
- Attended to rental arrears.
- Attended to repairs and delegated repairs to tradespersons accordingly.
- Supervised other staff members.
Property Manager
Laing And Simmons Real Estate
12.1998 - 06.2003
- From 1998- 1999 I began as a receptionist, where I-
- Attended to the telephone by answering all phone calls.
- I was the face of the business as I was first point of contact.
- Provided assistance to all staff members.
- Ensured the front of office was clean and tidy at all times.
- From 2000- 2001 I was promoted to Property Officer, where I-
- Attended to open homes for rent.
- Assisted the Property Manager with anything they needed.
- Ensured all rents were paid on time and monitored/ chased up any late rental payments.
- Attended to ingoing and outgoing inspections.
- Attended to any repairs and delegated these repairs to tradespersons.
- From 2002-2003 I was promoted to Property Manager, where I-
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Attended tribunal.
- Administrated Mid Month and End Of Month.
- Daily Banking.
- Provided customer service to landlords and tenants.
- Supervised other staff members.
Education
No Degree - Certificate 3 in Make Up Artistry
Ultimo Tafe
Ultimo11.2020
No Degree - Diploma in Managing A Hair Salon
The Australasian College
Broadway 11.2010
No Degree - Diploma In Real Estate
Tafe
Granville 12.2000
High School Diploma -
Nazareth Senior College
Bankstown, NSW12.1996
High School Diploma -
Mount Saint Josephs
Milperra, NSW12.1995
Skills
- Professional Relationships
- Customer Service
- Customer Referrals
- Agent Support
- Providing Feedback
- Vendor Contracts
- Individualized Support
Accomplishments
- I am a Licensed Real Estate Agent and have been since the year 2000.
- I am a Justice Of The Peace.
- I am a mother of two children aged 18 and 16.
- Supervised team of staff members.
Languages
Arabic
Full Professional
Timeline
Assistant Sales Agent
Renwick Partners
02.2021 - Current
Store Host
Mecca Brands
11.2020 - 02.2021
Senior Property Manager
Domain Property Agents
09.2011 - 09.2015
Property Manager
Coldwell Banker Domain Property Management
03.2010 - 09.2011
Property Manager
Ray White Real Estate
08.2003 - 01.2005
Property Manager
Laing And Simmons Real Estate
12.1998 - 06.2003
No Degree - Certificate 3 in Make Up Artistry
Ultimo Tafe
No Degree - Diploma in Managing A Hair Salon
The Australasian College
No Degree - Diploma In Real Estate
Tafe
High School Diploma -
Nazareth Senior College
High School Diploma -
Mount Saint Josephs
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