Tanya Uptin
Terranora,NSW
Summary
High-energy Store Manager bringing extensive experience within The Good Guys Electrical retailing. Set and enforced consistent standards to maintain customer experience and satisfaction while meeting performance targets. Dynamic relationship-builder with a highly organized nature and sound judgment focused on maximizing team efficiency. Skilled at training employees on exceptional customer service etiquette and sales techniques. Proficient in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Store Manager
The Good Guys
09.2016 - Current
- Created and maintained a positive customer service culture through the delivery of profitable sales, via multiple channels.
- Managed the store team members in a fast-paced environment through proactive communication and positive feedback and coaching.
- Managed and maintained a profitable performance through inventory management, profitable sales and management of controllable expenses.
- Set expectations to ensure all activities meet and align with Core policy and standard operating procedures with particular emphasis on Safety and Consumer law.
- Built and maintained effective relationships with both internal and external Parties.
Managing Director Tanya Daniels The Good Guys
Self-employed
09.2004 - 06.2016
- Introduced new methods, practices, and systems to maximise efficiency.
- Improved store procedures to shape culture, optimize efficiency and help company evolve and grow.
- Worked closely with organizational leadership to guide operational strategy on a hands on basis.
- Led and developed a comprehensive business plan to maximize profitability and company performance.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Managed purchasing, sales, marketing and customer account operations.
- Handled problematic customers and clients to assist team members to maintain excellent customer service.
- Observed and coached each employee's individual strengths and weaknesses and coached to improve both.
Business Development Manager
The Good Guys
06.1999 - 09.2004
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Built relationships with Good Guys stores and their communities to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
No Degree - Business Management
Women And Leadership Australia
Melbourne, VIC11.2012
Skills
- Customer Service
- Business Management Principles
- Maximising Profitability
- Inventory Merchandising and Management
- Sales Activities and Promotions
- Staff Training and Management
- Employee Motivation and Mentoring
- Team Leadership
- Time Management
Timeline
Store Manager
The Good Guys
09.2016 - Current
Managing Director Tanya Daniels The Good Guys
Self-employed
09.2004 - 06.2016
Business Development Manager
The Good Guys
06.1999 - 09.2004
No Degree - Business Management
Women And Leadership Australia
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