Overview
Work History
Timeline
Generic

Tanya Walshaw

Launceston

Overview

20
20
years of professional experience

Work History

Manufacturer

Kedron Caravans
09.2017 - 07.2025
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
  • Contributed to a positive work culture by actively participating in team meetings and offering creative solutions to challenges faced in the workplace.
  • Adhered to industry standards and regulatory requirements, maintaining compliance at all times during the manufacturing process.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.

Catering Supervisor

Royal Brisbane Childrens Hospital
08.2016 - 09.2017
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
  • Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
  • Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
  • Established an environment of respect among staff members by modeling professionalism in every aspect of our work together.
  • Implemented creative presentation strategies that showcased the appealing visual aspects of our dishes while maintaining taste quality.
  • Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Maintained close working relationships with food and beverage director, head chef, and banquet manager.
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Monitored food preparation, production, and plating for quality control.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Directed food preparation and cooking activities to meet health and safety standards.

Production Manager - Airline Catering

Kitchen Food Company
02.2014 - 08.2016
  • Increased overall productivity by identifying and addressing bottlenecks in production processes.
  • Managed concurrent projects, ensuring on-time delivery and adherence to budget constraints.
  • Maintained strict quality control, aligning production with industry standards and customer needs.
  • Created streamlined production schedules, collaborating with employees to communicate objectives clearly.
  • Delivered actionable feedback to senior management regarding project visibility and progress.
  • Developed a comprehensive training program for new hires, enhancing retention rates significantly.
  • Optimized resource allocation and inventory management to reduce waste and material costs.
  • Partnered with leadership in recruiting, hiring, and coaching production staff effectively.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
  • Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
  • Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
  • Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
  • Managed budgeting and cost control measures for production department, staying within financial targets.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Evaluated employee performance and provided feedback and training as needed.
  • Enforced health and safety protocols to promote safe working environment.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.

Hospitality Area Manager

Serco Sodexo Defence Services
03.2005 - 01.2014
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Timeline

Manufacturer

Kedron Caravans
09.2017 - 07.2025

Catering Supervisor

Royal Brisbane Childrens Hospital
08.2016 - 09.2017

Production Manager - Airline Catering

Kitchen Food Company
02.2014 - 08.2016

Hospitality Area Manager

Serco Sodexo Defence Services
03.2005 - 01.2014

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Tanya Walshaw