Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Tanya Wood

Augustine Heights,QLD

Summary

I am an extremely efficient worker and approach all situations with a positive attitude. I have experience in a variety of different fields, making me very versatile and adaptable to new environments and roles. I often have to work under pressure, and always strive to excel in every area of my work. I am looking to expand and further my life and work-based skills, knowledge and experiences. I am a team player and a quick learner and I am highly organized. I am 100% committed to all that I do. My strength is communication with my team and bringing a positive attitude to the workplace every day. I treat everyone with fairness and equality.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

24
24
years of professional experience

Work History

Administration Co-ordinator/Manager

Mater Private Hospital
05.2025 - Current
  • 28 Administration Staff
  • 7 Departments Front Reception Cancer Care Medical and Surgical Wards Theatre Bookings Outpatients Theatre Reception Specialist Suites
  • Overseeing of the delivery of services within the ward, department or unit ensuring high standards are maintained.
  • Managing staff schedules (rostering), overseeing staff leave and participation in recruitment processes to ensure the ward / unit is adequately staffed.
  • Leave management
  • Evaluate employee performance, identify areas of improvement, and promote professional development among the team members.
  • Foster a positive work environment and culture by engaging with employees and addressing their concerns, thus ensuring high levels of engagement.
  • Assess skill sets of team members and ensure an appropriate mix of skills to handle various tasks efficiently.
  • Set and maintain high standards for the quality of administrative work, striving for exceptional performance from the administration team.
  • Team Leadership
  • Recruit, onboard, lead, coach and provide regular feedback to new team members to promote a high performing team.
  • Manage and develop strategies to address issues, conflicts and facilitate a recognition and reward program within the team.
  • Coordinate and manage effective rostering within the work unit, ensuring correct skill mix and cover is provided in line with the appropriate Enterprise Agreement and budgetary constraints.
  • Delegate suitable work to members of the team.
  • Promote and lead the team which encompasses all of the Mater's Values, Standards, Code of Conduct and the core principles of High Value conversations.
  • Develop and manage high-level relationships with internal and external stakeholders.
  • Identify, develop and implement improvement opportunities and recommend solutions for continuous operational excellence.
  • Responsible for coordinating the operational budget, resource assets and leave requirements for strong financial performance.
  • Contribute to strategic decision making and identify operational opportunities for improved financial outcomes.
  • Manage compliance and risk, in part by ensuring direct reports fulfil mandatory and professional competency requirements, that audits are completed in a timely manner and endorsed recommendations implemented and that risks / incidents assigned to the administration unit receive prompt and effective action.
  • Identify, report and respond to and rectify workplace health and safety (WHS) concerns from within own reporting structure.
  • Lead a high-level of workplace health and safety practices to promote a safe working environment.
  • Set clear strategic direction and operational and action plans are clearly aligned with Mater Strategy.
  • Influence colleagues and peers, catalysing and embedding change.
  • Build and maintain key relationships within Mater, across service streams and functions.
  • Collaborate in policy development and support leaders within service delivery responsibilities.
  • Implement development and succession plans for own role and direct reports.
  • Act autonomously within guidelines, coordinating resources for desired outcomes.
  • Manage and be responsible for team operations in line with business requirements, exercise judgement and initiative in problem identification and resolution.
  • Apply lateral thinking to solve problems, identify alternatives, taking into consideration appropriate procedures, precedents, rules or guidelines.
  • Ensure delivery of quality business outcomes aligned with stakeholder goals and strategy.
  • Oversee daily operations to ensure optimal patient care and service delivery.
  • Implemented process improvements enhancing departmental efficiency and workflow.
  • Mentored staff, fostering professional development and promoting a collaborative work environment.
  • Developed and managed budgets, ensuring alignment with organisational goals and financial sustainability.
  • Streamlined administrative processes, reducing response times and increasing overall satisfaction rates.
  • Manage and motivate employees to be productive and engaged in work.
  • Maintain a professional, organised, and safe environment for employees and patients
  • Maximise performance by monitoring daily activities and mentoring team members.
  • Cross-train existing employees to maximise team agility and performance.
  • Control costs to keep my cost centre operating within budget.
  • Build high-performing teams through effective recruitment, onboarding,
  • Oversee inventory management, optimising stock levels, and reducing waste.
  • Organise professional development programs for staff, leading to improved performance and skill sets.
  • Maintain a professional demeanour by staying calm when addressing unhappy or angry patients.
  • Cultivate a positive rapport with fellow employees to boost morale and promote employee retention.
  • Establish performance development goals for employees and provided feedback on methods for reaching those milestones.
  • Define clear targets and objectives and communicate to all team members.

Administration Team Leader

Mater Private Hospital
12.2023 - 05.2025
  • 28 Administration Staff
  • 7 Departments Front Reception Cancer Care Medical and Surgical Wards Theatre Bookings Outpatients Theatre Reception Specialist Suites
  • Provide leadership to all Administrative employees of MPHS
  • Implement systems and processes for the unit which support high standards of service delivery
  • Assist to manage budgets, resource assets and leave requirements/liabilities
  • Manage rosters and ensure staff hours provide quality, cost effective administrative support to the hospital, and comply with Enterprise Agreement requirements
  • Assist the Administration team as required to resolve complex issues
  • Escalate critical issues to the Administration Manager and/or Leadership Team
  • Responsible for ensuring all staff follow hospital policies and procedures
  • Assist the Admin manager with Waitlist Management Reports for Inpatient and Outpatients and attend meetings
  • Monitor excess available Theatre sessions and co-ordinate the adhoc lists available and advise Surgeons and rooms of availabilities
  • Provide support to patients and families in difficult situations, whilst utilising effective service recovery management techniques
  • Manage and monitor the resolution of complaints in conjunction with the relevant management
  • Attend all leadership meetings and relay important changes to the team
  • Welcome patients in a prompt, professional and friendly manner
  • Admit/register all patients ensuring accuracy of data entry
  • Ensures phones are answered in a timely manner
  • Create, locate, track or check medical records are available and current
  • Complete appropriate paperwork for admissions, discharges and transfers including, but not limited to, informed financial consent, fund checks, personal details and other relevant documentation
  • Ensure patients are fully informed about any out of pocket expenses and/or invoicing (as per departmental guidelines).
  • Invoice patients in a timely manner
  • Ensure accuracy in financial transactions.
  • Oversee the day to day administration operation
  • Answer all and any questions from the team and follow up any problems that arise
  • Maintain and create new processes for administration, including identifying areas requiring change
  • Rostering for 28 admin staff
  • Kronos – exceptions, rosters, publishing rosters, approving leave and working within a budget
  • Liaise with Human Resources in regard to staff management
  • Daily admissions checks
  • Running of error reports inpatient and outpatient
  • Clinical document management
  • Stock management
  • Redbook and diary manager
  • D365 – receipting, ordering
  • IT requests, IT quotes
  • Invoice requests Specialist Suites VMO’s – credit adjustments if required
  • Project work – PAS upgrade, D365 roll out/change champion/finance updates, MCCC charges.
  • Account enquiries for casemix and revenue, including iPM corrections
  • Banking
  • Recruitment/orientation
  • Ensure the team deliver exceptional standards of customer service in line with a private healthcare model
  • In conjunction with the Manager Support Services, contributes to the strategy for all administration services of MPHS, as a member of the Leadership team
  • Contributes to service planning for the appropriate differentiation of service offerings for private and non-insured patients
  • Manage compliance and risk by ensuring direct reports fulfil mandatory/professional competency requirements and ensure audits are completed in a timely fashion
  • Identify, and report workplace health and safety concerns to ensure a workplace with ‘zero preventable harm’
  • Manage employee attrition and retention
  • Foster a culture of growth and innovation within the team
  • Maintain currency with industrial and professional advances
  • Recognise inefficiencies and continually improve processes and practices in the Administration team. Ensures the administrative processes support high standards of clinical care throughout the hospital
  • Regularly rounds on direct reports and key stakeholders, including Nurse Managers etc
  • Understand, prioritise and respond to business data including: Press-Ganey/client data, engagement survey data, attrition data, health and safety data and audits, ARL etc.
  • Establish and maintain strong working relationships with key stakeholders in MPHS and across MHS
  • Builds and maintains a relationship with care delivery partners to MPHS such as the administration teams of Queensland X-ray and ICON and look for opportunities to work together and support each other.
  • Ensure all team members display the attributes of an MPHS person
  • Ensure direct reports have clear tasks and accountabilities that are associated with their role and that these are communicated and understood (signed off on)
  • Educate, provides coaching and constructive feedback to direct reports in relation to their performance on objectives, the behavioural standards, accountabilities, role tasks, mandatory competencies and behavioural/leadership capabilities
  • Ensure high standards of education support, including effective orientation and training, for all team members, in conjunction with the Education Coordinator and the Manager Support Services
  • Promote the link between research, education and practice
  • Cross train the Administration team to ensure efficient and quality leave cover
  • Develop the leadership capability of both current and future leaders within the team

Senior Administration Officer

Mater Private Hospital
11.2020 - 12.2023
  • Front Reception
  • Cancer Care
  • Medical and Surgical Wards
  • Theatre Bookings
  • Fulfill the accountabilities and responsibilities of these roles in accordance with Mater’s purpose and objectives, as outlined below.
  • Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds whilst following protocol in regard to staff and patient information confidentiality.
  • Utilising a number of Software systems, IPM, HPOS, Trendcare, VERDI, QH Viewer, Total Care, Navision
  • Respond to general reception enquiries in the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff and assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
  • Data Entry and Diary and Email Management
  • Conduct patient interview to verify information and financial and consult with patients to obtain correct details.
  • Register patient data onto relevant electronic databases and ensure patient data is updated in a timely manner
  • Do Private Health Fund checks and complete financial details in IPM as well as advising patients of excess and payments due prior to procedures.
  • Discharging patients and completing payments for Pharmacy accounts
  • Banking Settlement for Cash and Eftpos taken throughout the day
  • Transferring of patients into Ward and Beds as requested.
  • Maintaining CAR’s and ensuring correct paperwork is accessible to Nurses, Doctors and Physiotherapists
  • Cleaning of CAR’s and returning to Scanning
  • Making Xray appointments as required
  • Organising Outpatient appointments for patients on Discharge and Physiotherapy follow up appointments
  • Maintaining and booking theatre schedules for over 50 surgeons over a rotating 4 week period.
  • Booking public and private patients as per legal consent.
  • Inpatient wait listing for public patients entering accurate up to date patient data, TCI and booking dates.
  • Liaising with multiple external private rooms, outpatient departments and facilities for over 50 visiting specialists.
  • Liaising with surgeons and rooms offering additional Theatre sessions when available.
  • Liaising with peri operative, surgeons and theatre staff to coordinate available theatre sessions with booking dates.
  • Providing leadership, and prioritising tasks.
  • Maintaining regular contact with patients regarding upcoming procedures, any preparation required, admission details and patient enquiries.
  • Ensuring all consents are signed and dated in admission packs prior to admission.
  • Creating individual theatre sessions, allocating minutes per procedure, arranging Anesthetists and Surgical Assistants as required and updating and maintaining sessions for any cancellations, rescheduling and any special requirement cases such as diabetics, juvenile cases, latex allergies or any type of infection control concerns i.e. MRSA/VRE.
  • Ensuring clinicians and Nurse unit mangers site wide receive up to date, accurate theatre reports, accurate numbers and schedules via email and online portals 24 hours prior to the commencement of lists.
  • Updating multiple spreadsheets accessed by numerous clinical and executive staff reflecting current and expected case load and patient admissions allowing for staffing allocations, bed allocations and rostering.
  • Extracting weekly data for NUM of Activity contracts for each HHS.
  • Developed and implemented process improvements, reducing administrative errors significantly.

Senior Administration Officer - Infection Management

Princess Alexandra Hospital
11.2019 - 11.2020
  • Sexual Health/Infection Management
  • Fulfil the accountabilities and responsibilities of this role in accordance with Metro South’s purpose and objectives, as outlined below.
  • Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds whilst following protocol in regard to staff and patient information confidentiality.
  • Respond to general reception enquiries in the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff and assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
  • Conduct patient interview to verify information and financial and consult with patients to obtain correct details.
  • Register patient data onto relevant electronic databases and ensure patient data is updated in a timely manner
  • Organise and coordinate patient appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation and follow up appointments are arranged
  • Utilise information systems to record and update all patient demographic information, Medicare details and referral details (e.g. HBCIS, PRACTIX, ESM). Also, using these systems to track the movement of patient charts, health fund details and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions.
  • Retrieve, return and track medical records as required in a timely manner
  • Make use of available information systems recognising decision making in clinical and management settings depending on accurate, timely, relevant, complete, concise and readily accessible information
  • Comply with and adhere to Queensland Health policies, procedures, standards and legislation relevant to the role and work area.
  • Commit to patient safety and quality in the delivery of health care by actively participating in safety and quality practices.
  • Understanding and applying knowledge of unique department structures regarding specific processes
  • Managing Confidential outpatient clinics
  • Preparing documentation and letters from Dictation for staff to sign review and sign as part of legal medical documentation.
  • Maintain efficient time management skills and assist others when needed.
  • Conducted regular audits of administrative processes to ensure accuracy and adherence to regulations.
  • Led training sessions for new hires, fostering a supportive learning environment aligned with organizational goals.
  • Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.

Senior Administration Officer - Intensive Care Unit

Princess Alexandra Hospital
06.2001 - 11.2020
  • Patient and Relative Focus Needs
  • Demonstrate high level of communication and listening skills
  • Be able to work cooperatively and effectively within a team environment whilst liaising with multidisciplinary ICU team and coordinating patient care services
  • Assist with rostering and allocations of staff and help with the In-Charge clinical nurse in organizing cover for sick leave.
  • Prioritising workload effectively and perform duties responsibly in the absence of supervision whilst remaining flexible to respond quickly to changing needs.
  • Be accountable to achieve high work standards and to deliver a high quality and accuracy of work
  • Complete Data Entry, HBCSIS, Metavision, IeMR, computer systems, Binding/Photocopying of Manuals and Filing
  • Monitor non-clinical supplies and order stock
  • Organise electronic and manual admission and discharge paperwork and check after hours discharges to ensure they are accurate and complete
  • Respond to general reception enquiries on the ward by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
  • Assist and direct visitors by accessing patient information and provide an effective and courteous service
  • Conduct patient interview to verify information and financial details to complete Patient Forms
  • Contribute to patient flow efficiencies on the ward and throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movements on behalf of the patients.
  • Comply with and adhere to Queensland Health policies, procedures, standards and legislation.
  • Execute ethical decision-making in the achievement of departmental and organizational objectives
  • Orientation and Training of Administration Relief Staff to the unit
  • Mentored junior staff in best practices for administration, promoting professional growth and operational excellence.
  • Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
  • Implemented successful strategies for emergency preparedness planning leading to increased safety awareness among staff members.
  • Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.

Administration Officer - Flu Campaign

Princess Alexandra Hospital
04.2020 - 05.2020
  • (8 week Secondment)
  • Fulfil the accountabilities and responsibilities of this role in accordance with Metro South’s purpose and objectives, as outlined below.
  • Ensure staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds whilst following protocol in regard to staff and patient information confidentiality.
  • Accurate Data Entry using the SPAR system
  • Respond to general reception enquiries in the department by answering incoming telephone calls and ensuring accurate transfer of messages and information to support staff and assist and direct visitors by accessing information and providing an effective and courteous service.
  • Assisting Staff to complete correct paperwork for accurate input of data into Employment records in a timely manner in Multiprac and VPD information.
  • Coordinated communication between departments to facilitate timely information flow and resource allocation.
  • Implemented quality control measures for documentation, ensuring accuracy and consistency across records.
  • Aided colleagues, managers, and patients through regular communication and assistance.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.

Administration Officer - Casual Relief Pool

Princess Alexandra Hospital
07.2018 - 11.2018
  • Fulfil the accountabilities and responsibilities of this role in accordance with Metro South’s purpose and objectives, as outlined below.
  • Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
  • Respond to general reception enquiries in the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff and assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
  • Conduct patient interview to verify information and financial details to complete the Patient Election Form (PEF) process and consult with patients to obtain correct details for completion of admissions to the ward and record information accurately into the hospital information systems. Register patient data onto relevant electronic databases and ensure patient data is updated in a timely manner
  • Assist with patient discharges and transfers through timely coordination of all required paperwork, transport and updating of hospital information systems.
  • Organise and coordinate patient appointment activities, including the arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, management of clinic waiting lists and coordinating appointments with other services. Ensuring transportation and follow up appointments are arranged
  • Utilise information systems to record and update all patient demographic information, Medicare details and referral details (eg. HBCIS, PRACTIX, OSMI). Also, using these systems to track the movement of patient charts, health fund details and admission details, ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace instructions.
  • Perform billing, receipting, preparation of cash/cheque/EFTPOS for banking summary and reporting functions as appropriate, including bulk billing of patients according to treatment, item numbers and the Medicare schedule of benefits.
  • Prepare electronic and manual medical record for new and review patients including sorting and distributing patients results (e.g. pathology, x-ray, etc) in accordance with appropriate unit practices
  • Retrieve, return and track medical records as required in a timely manner
  • Make use of available information systems recognising decision making in clinical and management settings depending on accurate, timely, relevant, complete, concise and readily accessible information
  • Comply with and adhere to Queensland Health policies, procedures, standards and legislation relevant to the role and work area.
  • Commit to patient safety and quality in the delivery of health care by actively participating in safety and quality practices.
  • Contribute to the organisation of meetings, interviews, training sessions and training days, including catering arrangements and room bookings
  • Attend and perform secretariat duties in meetings and disseminate minutes and other information within the area when required
  • Assist staff and clients in the work unit as requested and respond to general customer inquiries over the phone, email and in person including diary and email management for senior staff as instructed
  • Contribute to development of databases and spreadsheets, complete data entry and maintain accuracy and integrity of information in databases and produce and action reports when requested
  • Monitor non clinical supplies and order stock as well as monitoring repairs and maintenance of office equipment in the department
  • Prepare and update doctors and nurses rosters, liaising with appropriate professional staff
  • Disseminate information to the staff as directed.
  • Streamlined administrative processes to enhance operational efficiency within hospital departments.

Administration Officer - Community Funding

Princess Alexandra Hospital
04.2016 - 06.2018
  • Comply and Adhere to the Code of Conduct and Privacy Act for Patient Confidentiality to a High Standard
  • Answering Incoming Calls from CHIP Nurses and Outside Organisations (ie. Bluecare, Ozcare, Anglicare)
  • Maintain budget information including the collation of data from spreadsheets for business budget proposals.
  • Demonstrate high level of communication and listening skills
  • Complete and enter Stats into the Pre-Admission Clinic Database
  • Reconcile Accounts
  • Knowing and using Cost Centres and Tax Code
  • Prioritising workload effectively and perform duties responsibly in the absence of supervision whilst remaining flexible to respond quickly to changing needs.
  • Raise orders for external services and distribution
  • Produce data reports and End of Month Reports for Business Managers
  • Goods Receipting for Payments
  • Paying of Bills
  • Assist staff in the Unit as required
  • Attend business meetings with Service Providers and Business Management.
  • Create Purchase requisitions and undertake goods receipting within Finance and Materials Management Information System (FAMMIS)
  • Streamlined communication channels between departments to improve response times and collaboration.
  • Implemented process improvements that reduced paperwork errors and increased data accuracy.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Drafted and distributed invoices for outstanding payments.
  • Delivered quality results under pressure by prioritising tasks effectively during high-stress situations or tight deadlines.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Processed purchase orders, service contracts and financial reports.
  • Assisted in the development of policy manuals and procedures, contributing to increased organisational clarity and effectiveness.
  • Maintained personnel records and updated internal databases to support document management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Practice Manager

Rapha Psychology
06.2013 - 02.2017
  • Comply and Adhere to the Code of Conduct and Privacy Act for Patient Confidentiality to a High Standard
  • Answering Incoming Calls from Clients
  • Email Management
  • Diary Management
  • Supervision of Staff
  • Making Appointments for Clients and Follow-Up Appointments
  • Demonstrate high level of communication and listening skills
  • Be able to work cooperatively and effectively
  • Prioritizing workload effectively and perform duties responsibly in the absence of supervision whilst remaining flexible to respond quickly to changing needs.
  • Be accountable to achieve high work standards and to deliver a high quality and accuracy of work
  • Scanning of Confidential Documents from Specialists.
  • Prepare Invoicing and Receipts for Payments
  • Scheduling of Rooms
  • Scheduling of Patient Appointments
  • Reconciliation of Accounts
  • Paying of Bills
  • Contacting Medicare regarding Patient Mental Health Plans and Speech Therapy Plans
  • Communicating with Workers Compensation to receive Payments for clients.
  • Typing of Resources for the Specialists.
  • Established effective communication channels between clinicians and administrative staff to enhance workflow efficiency.
  • Oversaw technology integration projects, ensuring seamless adoption of electronic health record systems for improved patient care.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Addressed and remedied all patient or team member issues.
  • Managed budgeting and financial forecasting, optimizing resource allocation for practice growth and sustainability.
  • Led a multidisciplinary team, fostering collaboration to improve service delivery and patient satisfaction.
  • Streamlined operational workflows, enhancing patient appointment scheduling and management processes.

Education

Certificate IV - Health Administration

Open Learning Institute of Tafe
Brisbane, QLD
01.2025

Certificate III - Government

Open Learning Institute of Tafe
Brisbane, QLD
01.2005

Certificate - Medical Terminology

Open Learning Institute of Tafe
Brisbane, QLD
01.2005

Diploma - Personal Computer Business Management

Australian College of Journalism
Brisbane, QLD
01.2000

School Certificate - undefined

Brigidine College
Indooroopilly, QLD
01.1992

Skills

  • Professional and courteous
  • Time management
  • Verbal and written communication
  • Complex Problem-solving
  • Performance management
  • Performance evaluations
  • Financial management
  • Employee onboarding
  • Policy and procedure development
  • Regulatory compliance
  • Teamwork and collaboration
  • Managing operations and efficiency
  • Staff management
  • Conflict resolution

Accomplishments

  • Documented and resolved processes which led to productivity.
  • Implemented change of process by streamling department processes for better work flow which enhanced accuracy and efficiency.
  • Achieved roll out of Ormis and Endovault through effectively helping with workshop meetings.
  • Supervised team of 28 staff members.
  • Collaborated with team of 10 in the development of Private Practice Revenue Strategic Planning Workshops

Interests

  • Spending time with Family and Friends
  • Travel
  • Reading
  • Watching Movies and TV Shows
  • Swimming
  • Walking on the Beach
  • Strategy Games

Timeline

Administration Co-ordinator/Manager

Mater Private Hospital
05.2025 - Current

Administration Team Leader

Mater Private Hospital
12.2023 - 05.2025

Senior Administration Officer

Mater Private Hospital
11.2020 - 12.2023

Administration Officer - Flu Campaign

Princess Alexandra Hospital
04.2020 - 05.2020

Senior Administration Officer - Infection Management

Princess Alexandra Hospital
11.2019 - 11.2020

Administration Officer - Casual Relief Pool

Princess Alexandra Hospital
07.2018 - 11.2018

Administration Officer - Community Funding

Princess Alexandra Hospital
04.2016 - 06.2018

Practice Manager

Rapha Psychology
06.2013 - 02.2017

Senior Administration Officer - Intensive Care Unit

Princess Alexandra Hospital
06.2001 - 11.2020

Certificate III - Government

Open Learning Institute of Tafe

Certificate - Medical Terminology

Open Learning Institute of Tafe

Diploma - Personal Computer Business Management

Australian College of Journalism

School Certificate - undefined

Brigidine College

Certificate IV - Health Administration

Open Learning Institute of Tafe

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