Summary
Overview
Work History
Skills
Accomplishments
Certification
1st place Royal Queensland Baking show 2006 2007
Timeline
Generic

Tanya Wyvill

STRATHPINE,QLD

Summary

Dynamic Bakery Manager at Woolworths Supermarket with a proven track record in inventory management and cost reduction. Expert in food quality standards and team coaching, enhancing customer satisfaction through innovative marketing strategies. Recognized for leadership in training staff and maintaining high hygiene standards, driving repeat business and operational excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Bakery Manager

Woolworths Supermarket
09.2017 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained and controlled inventory of baked goods.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
  • Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.
  • Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
  • Established performance goals and empowered bakers to exceed targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Successfully drove new product lines to increase annual profits by %.

Aged Care Worker

Greek Orthodox Church
02.2016 - 09.2017
  • Assisted residents with daily living tasks, promoting independence and dignity.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced residents'' quality of life by providing compassionate and attentive care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adhered strictly to infection control protocols, minimizing the risk of communicable diseases within the facility.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.es among residents by implementing tailored exercise programs.

Head Cake Decorator

Patisserie Delights
07.2010 - 02.2016
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Managed material inventory and ordered new materials when needed.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Maintained consistency in product quality by implementing strict guidelines for ingredient selection and storage procedures.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Fulfilled custom cake and decoration orders.
  • Managed scheduling of decorating staff, ensuring optimal coverage during peak hours without compromising efficiency or quality.
  • Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
  • Weighed, boxed, and wrapped bakery products.
  • Contributed to positive workplace culture by organizing team-building activities that fostered camaraderie among colleagues.
  • Decorated cakes according to customer requests and themes.
  • Monitored food safety protocols within the decorating department, ensuring full compliance with local health regulations and company policies at all times.
  • Collaborated with bakery team for efficient workflow, resulting in timely order completion and increased productivity.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

Head Cake Decorator

Coles Supermarket
10.2000 - 07.2010
  • Expanded market reach by collaborating with marketing team on targeted advertising campaigns aimed at showcasing signature cake designs.
  • Streamlined the cake ordering process, improving communication between sales staff and decorators for accurate order fulfillment.
  • Decorated pastries and cakes using colorful icings and piping techniques.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Packaged finished products for sale.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Maintained consistency in product quality by implementing strict guidelines for ingredient selection and storage procedures.
  • Worked with customers to define cake vision based on color, theme, size and price.
  • Fulfilled custom cake and decoration orders.
  • Managed scheduling of decorating staff, ensuring optimal coverage during peak hours without compromising efficiency or quality.
  • Enhanced customer satisfaction by creating visually appealing and intricate cake designs tailored to individual preferences.
  • Decorated cakes according to customer requests and themes.
  • Designed specialty cakes for weddings, birthdays, and graduations.

Skills

  • Order management
  • Employee scheduling
  • Supply ordering
  • Food management experience
  • Supervisory experience
  • Food presentation
  • Bakery operations
  • Food quality standards hygiene
  • Team coaching and training
  • Inventory and stocking
  • Handling complaints
  • Delegation and supervision
  • Leadership development
  • Team building and motivation
  • Proficient in cake decorating

Accomplishments

Royal Queensland show 1st place winner 2006 and 2007 for decorated custom cake

Certification

cert 3 in aged care and disability ; 1st Aid certificate. statement of attainment in Food safety supervisor , medical terminology,medical reception,Active at home (Burnie Brae) responsible service of alcohol

1st place Royal Queensland Baking show 2006 2007

while working for coles . I entered the Royal Queensland Baking show in 2006 for class 20 novelty /special occasion cakes. I designed and made a  Castle with wizard ,dragons ,stars and drawbridge it won first place. next year I reentered the same competion making a fairy themed cake with swans , a huge bell, orchids and waterfall  being made novelty cake champion 2years in a row. and being pictured both times in the baking magazine. 


Timeline

Bakery Manager

Woolworths Supermarket
09.2017 - Current

Aged Care Worker

Greek Orthodox Church
02.2016 - 09.2017

Head Cake Decorator

Patisserie Delights
07.2010 - 02.2016

Head Cake Decorator

Coles Supermarket
10.2000 - 07.2010

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Tanya Wyvill