Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandrea Papacosta

Kogarah,NSW

Summary

Reliable, upbeat, and successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Floor Manager

Zara
03.2023 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 20 employees to maintain smooth-running operations of site.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Customer Service Officer

Aramex Couriers
12.2019 - 02.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.

Education

Bachelor of Cognitive And Brain Sciences -

Macquarie University
10.2025

Bachelor of Nursing - Nursing

Avondale School
Cooranbong, NSW
12.2020

Skills

  • Employee Management
  • Customer Relations
  • POS Systems
  • Policy Enforcement
  • Employee Scheduling
  • Complaint resolution
  • Sales Training
  • Hiring and Training
  • MS Office
  • Store maintenance
  • Stock management
  • Team training and development

Languages

Greek
Professional Working

Timeline

Floor Manager

Zara
03.2023 - Current

Customer Service Officer

Aramex Couriers
12.2019 - 02.2021

Bachelor of Cognitive And Brain Sciences -

Macquarie University

Bachelor of Nursing - Nursing

Avondale School

Similar Profiles

CREATE PROFILE
Alexandrea Papacosta