Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Maree Pressler

Bundaberg,QLD

Summary

Dynamic medical professional with extensive experience at Burnett Medical Centre, excelling in patient scheduling and data entry. Proven ability to enhance workflow efficiency and deliver exceptional customer service. Skilled in medical billing and adept at maintaining confidentiality, ensuring a seamless patient experience while supporting clinical staff effectively.

Overview

2026
2026
years of professional experience

Work History

Medical Receptionist

Burnett Medical Centre
Bundaberg, QLDMay 2023
05.2023 - Current
  • Executed data entry tasks related to billing and collections protocols.
  • Scheduled patient appointments while verifying appointment times with providers for accuracy.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Answered phones promptly and directed calls appropriately.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Ordered office supplies as needed to maintain inventory levels.
  • Straightened up waiting room to maintain neat and organized space.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Communicated with patients with compassion while keeping medical information private.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Phlebotomist

Sullivan Nicolaides Pathology
Bundaberg, QLD
  • Maintained a clean, safe, and organized work environment.
  • Maintained accurate records of collected specimens and test results.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Verified patient information prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Identified patients using proper procedures prior to specimen collection.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Educated patients on specimen collection procedures and post-draw care.

Education

High School Diploma -

Rosedale Secondary Department
Rosedale, QLD
11-1983

Skills

  • Patient scheduling
  • Data entry
  • Medical billing
  • Inventory management
  • Customer service
  • Appointment optimization
  • Quality control
  • Administrative support
  • Effective communication
  • Problem analysis
  • Time management
  • Team collaboration
  • Appointment scheduling
  • Front desk operations
  • Typing and filing
  • Telephone etiquette
  • Medical terminology
  • Patient registration
  • Microsoft office
  • Co-payment collection
  • Appointment setting
  • Medical records management
  • Medical office administration
  • Electronic medical records
  • Mail management
  • Medical charting
  • Medical billing and coding
  • Reminder calls
  • Records management
  • Patient callbacks
  • Workflow optimization
  • Record processing
  • Paperwork coordination
  • Petty cash management
  • Medical office procedures
  • Confidentiality
  • Multitasking
  • Organizational skills
  • Excellent communication
  • Problem-solving
  • Professionalism
  • Reliability
  • Adaptability
  • Cash handling
  • Organization and time management
  • Self motivation

Timeline

Medical Receptionist

Burnett Medical Centre
05.2023 - Current

Phlebotomist

Sullivan Nicolaides Pathology

High School Diploma -

Rosedale Secondary Department

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Tanya Maree Pressler