Tanya Williams
Riverstone
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
40
40
years of professional experience
Work History
Receptionist
Madison's Mountain Resort
01.2018 - 11.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Bus Driver
Yenu Allowah Aboriginal Child & Family Centre
01.2017 - 12.2018
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
- Drove bus along assigned route, picking up students.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Assisted in loading and unloading students and belongings.
- Maintained NSW driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Team work
Teachers Aide
Bradock Primary School
01.2011 - 12.2012
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Mentored and tutored individual students needing additional help.
- Proven ability to learn quickly and adapt to new situations.
Teacher Aide
Lethbridge Park Primary School
01.2010 - 01.2011
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Developed and implemented classroom routines to address varying student needs.
- Adapted teaching methods and materials to meet students' varying needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Teachers Aide
Riverstone Primary School
01.2007 - 12.2009
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Clerk 1/2nd Officer
Social Security
01.1985 - 01.1988
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Reviewed files, records and other documents to obtain information to respond to requests.
Youth Worker
Indigenous People's Councill.
01.1980 - 09.1985
- Provided key emotional support to special needs youth.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Contributed to development of individualized plans to support youth goal achievement.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supported and mentored students in developing skills to become successful in community.
Education
Certificate 3 - Retail
TAFE NSW
NSWSkills
- Bookkeeping
- Scheduling
- Spreadsheet tracking
- Document management
- Customer and client relations
- Positive and professional
- Multi-line telephone skills
- Professional demeanour
- Office management
- Reception desk management
- Data inputting
- Time management
- Calm demeanour
- File management
- Appointment scheduling
- Office supply inventory control
- Organization skills
- Information protection
- Front desk operations
Timeline
Receptionist
Madison's Mountain Resort
01.2018 - 11.2019
Bus Driver
Yenu Allowah Aboriginal Child & Family Centre
01.2017 - 12.2018
Teachers Aide
Bradock Primary School
01.2011 - 12.2012
Teacher Aide
Lethbridge Park Primary School
01.2010 - 01.2011
Teachers Aide
Riverstone Primary School
01.2007 - 12.2009
Clerk 1/2nd Officer
Social Security
01.1985 - 01.1988
Youth Worker
Indigenous People's Councill.
01.1980 - 09.1985
Certificate 3 - Retail
TAFE NSW
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