Tanzina Chowdhury

Tanzina is a highly skilled and experienced Senior Fees and Commission Analyst with a proven track record of reliability, trustworthiness, and the ability to effectively multitask. She excels in time management, documentation, and customer service, and works collaboratively with great enthusiasm. Tanzina has extensive knowledge and experience in wealth operational tasks, administration, and ad-hoc tasks such as QA, training team members, and updating Salesforce procedures. She is known for her strong problem-solving and organizational skills and is committed to end-to-end accountability and integrity. Tanzina values integrity and accountability and maintains a positive, can-do attitude. Her involvement in various projects, including system automation, has earned her glowing feedback. Tanzina is a highly confident, driven, and dedicated professional who strives for excellence in all aspects of her work. She is now seeking a more challenging and specialized risk related role to further develop her skills and knowledge, and to achieve her career goals.

• Problem-solving Expertise: Proficient in resolving daily and monthly critical issues with accuracy, timeliness, and strategic thinking.
• Project Management: Demonstrated ability in system automation for daily critical subprocesses to ensure smooth workflows and implementation.
• Daily SLA Management: Ability to maintain daily SLA commitments with consistency, accuracy, and professionalism.
• Workplace Solutions: Resourcefulness in identifying and implementing workplace solutions that improve efficiency, productivity, and quality of services.
• Stakeholder Engagement: Developed strong relationships with internal and external stakeholders, including private bankers and Independent Financial Advisors (IFAs), to ensure seamless communication and issue resolution.
• Data Reconciliation: Expertise in reconciling complex financial data, ensuring accuracy in fee and commission calculations, and identifying discrepancies for prompt resolution.
• Regulatory Compliance: Ensured compliance with financial regulations and internal policies, contributing to audit readiness and risk mitigation.
• Financial Reporting: Created comprehensive financial reports and dashboards to provide insights into fee structures, commission patterns, and financial impacts, aiding in strategic decision-making.
• Process Improvement: Identified and implemented process improvements to enhance efficiency and accuracy in fee and commission management.
• Mentorship and Training: Provided mentorship and training to junior analysts, fostering a collaborative and knowledgeable team environment.
• Client Support: Delivered exceptional client support by addressing inquiries related to fees and commissions, ensuring client satisfaction and trust.