Tanzina Ferdouse
Melbourne
Summary
Dynamic Office Administrative Assistant with a proven track record at Motorpoint, excelling in customer service and efficient appointment scheduling. Adept in Microsoft Office and verbal communication, I consistently enhanced office operations and supported HR initiatives, ensuring a seamless onboarding experience for new employees. Committed to delivering exceptional service and fostering team collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Motorpoint
Ravenhall
08.2023 - Current
- Ordered office supplies as needed and maintained inventory records.
- Participated in regular training sessions related to customer service best practices.
- Supported HR team by conducting new hire orientations or onboarding sessions for new employees.
- Managed the distribution of incoming mail, faxes, and packages.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized files and spreadsheets to simplify staff access or retrieval.
Educator
Whizkids Children Early Learning Centre
Ravenhall
04.2023 - 07.2023
- Assessed student progress regularly through formal and informal assessments.
- Assessed student progress and provided feedback on a regular basis.
- Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
- Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
- Collaborated with colleagues to share best practices in teaching methods.
Office Administrative Assistant(Trainee)
Gellibrand Support Services
Sunshine
04.2021 - 05.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
Receptionist Administrator
Western Auto Services Pty Ltd
Tottenham
12.2019 - 03.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across all reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected payments from clients and updated account balances.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Freelance Make up Artist
Lija Hair & Beauty Makeover
Melbourne
01.2019 - 11.2019
- Professionally applied makeup to clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Answered phone calls and emails to schedule client appointments.
Education
Certificate III - Early Childhood
VICSEG New Futures Training
Melbourne, VictoriaCertificate III - Health Administration
Victoria University Polytechnic
Melbourne, VICSkills
- Appointment Scheduling
- Insurance Verification
- Reminder calls
- Payment collection
- Microsoft Office
- Customer service
- Scanning and copying
- Data entry
- Meeting planning
- Verbal communication
- Team support
- Telephone reception
Certification
- Working With Children Check License
- Victoria, Australia Driver License
- Certificate III in Health Administration, Victoria University, Melbourne, Australia
- Certificate of Beauty & Hair, Elite Hair & Beauty Academy
- Certificate of Infection Control Training-COVID 19 Australian Government Department of Health
Hobbies and Interests
- Gardening
- Vacation
- Shopping
- Driving
Hobbies Description
I love to do gardening. I have one small vegetable garden in my backyard. I have grown different kind of vegetable in my garden. I love to keep clean my garden and watering., I love to go for holiday with my family. When I get time I try to go vacation in my favorite places., Shopping is one of my daily life routine. I do shopping when I need., I like to drive. As I Australian full license driver holder I can drive by myself wherever I need to go.
Timeline
Office Administrative Assistant
Motorpoint
08.2023 - Current
Educator
Whizkids Children Early Learning Centre
04.2023 - 07.2023
Office Administrative Assistant(Trainee)
Gellibrand Support Services
04.2021 - 05.2021
Receptionist Administrator
Western Auto Services Pty Ltd
12.2019 - 03.2021
Freelance Make up Artist
Lija Hair & Beauty Makeover
01.2019 - 11.2019
Certificate III - Early Childhood
VICSEG New Futures Training
Certificate III - Health Administration
Victoria University Polytechnic