Tanzin Rahman Chowdhury
Greater Melbourne Area,VIC
Summary
Accomplished Application Analyst with extensive experience in telecommunications and process improvement, specializing in ConSol and ServiceNow administration. Proven ability to leverage data analysis skills to enhance business operations and boost stakeholder satisfaction. Demonstrates exceptional problem-solving capabilities that streamline software implementation and optimize system performance. Committed to continuous improvement in IT project coordination and workflow management within dynamic environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Application Specialist
Service Stream
01.2013 - Current
- Business requirement Analysis, business process design & application development along with supporting ConSol application for Telstra & NBN contracts
- Managing stakeholders and business process improvement
- Diagnosing & resolving technical, B2B & user identified issues
- In case of defects or problem, arranging work around until development has been made on ConSol, ServiceNow and SEERA with the support of SQL and Power BI reporting tool
- Supporting day to day queries for responsible applications from the business
- Data analysis and report for audit and management purpose
TCSS-ConSol administrator
Service Stream
09.2011 - 01.2013
- Interfacing between client system and in-house contract management system
- Manage the work queue of orders in the Client system
- Create and change manage orders in Communications systems
- Dispatching fibre optic construction orders to regional offices and contractor
- Monitoring schedule for different project and work order
- Support invoicing via client and in-house systems and managing the status of invoices in regards of Fibre optic & vendor related project
CSR, Telstra I&M
Service Stream
09.2010 - 09.2011
- Download client work to the system and ensure proper scheduling and dispatching work order through inhouse software to field staff
- Maintain the accuracy of the record and reconciling them to client files where required
- Accurately input work order completion information supplied by field technicians into the system
- Liaise with Service Stream regional operational and field management
- Liaise with Australia wide Telstra Contractor Allocation team
- Monitor work orders against appointment times to ensure all activities are completed withing the allocated window
Data Network Jr. Engineer
banglalink
10.2008 - 05.2010
- Lead the integration, implementation and coordination of data network system including traffic monitoring of core network
- Identify opportunities to improve Protocol usage and path cost of routing algorithm to the network
- Support data network and design planning incl
- Core Network Routing, GPRS/EDGE integration and expansion of capacity depending on usage & reporting bandwidth utilization for next expansion
- IP Network establishment, optimization, traffic maintenance and reporting on individual user network
- Liaise with vendors (such as Ericsson, Cisco, NSN and Huawei) on new technology, hardware and service issues
- Updated IP database, Database management, DN Inventory and bandwidth usage
System Engineer
Grameenphone Ltd
06.2007 - 09.2008
- Challenged with leading the procedure strategy for improving risk and data management, capacity usage and route planning requirements
- Integrated a series of NMS (network management system) development strategies, and analyzed and generated a number of data usage reports for management overview
- Ensured sufficient network and capacity usage including TNMS CT (Telecommunication Network Management System-Client Terminal) with help of DCN (Data communication Network)
- Designed the optimization strategy to distribute transmission capacity efficiently across the business
Senior Executive
Nextel Telecom Ltd
04.2005 - 06.2007
- Company Overview: PSTN & Nationwide ISP
- PSTN & Nationwide ISP
IT senior executive
Union Label & Accessories Ltd.
04.2002 - 04.2005
- Managing automation, IT support & software & web development
Education
Master's Degree - Communication Engineering
United International University
01.2008
Bachelor's Degree - Computer Science
American International University-Bangladesh
01.2003
Skills
- Telecommunications Expertise
- Requirements Analysis
- Data Analysis Skills
- Custom Application Solutions
- ServiceNow Administration
- Process Improvement
- Project Coordination
- Script Analysis
- Software Maintenance
- Adaptability
- Solutions Deployment
- Change Management
Certification
- Certified Internet Specialist-Enterprise Routing - Juniper Networks
- Certified Internet Expert-Enterprise Switch - Juniper Networks
- Certified System Administrator - Oracle
- Consol System Administration - Yarris Technologies
- ServiceNow system admin - ServiceNow
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridRemoteImportant To Me
Work-life balanceCareer advancementPersonal development programsWork from home option4-day work weekWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Specialist
Service Stream
01.2013 - Current
TCSS-ConSol administrator
Service Stream
09.2011 - 01.2013
CSR, Telstra I&M
Service Stream
09.2010 - 09.2011
Data Network Jr. Engineer
banglalink
10.2008 - 05.2010
System Engineer
Grameenphone Ltd
06.2007 - 09.2008
Senior Executive
Nextel Telecom Ltd
04.2005 - 06.2007
IT senior executive
Union Label & Accessories Ltd.
04.2002 - 04.2005
- Certified Internet Specialist-Enterprise Routing - Juniper Networks
- Certified Internet Expert-Enterprise Switch - Juniper Networks
- Certified System Administrator - Oracle
- Consol System Administration - Yarris Technologies
- ServiceNow system admin - ServiceNow
Master's Degree - Communication Engineering
United International University
Bachelor's Degree - Computer Science
American International University-Bangladesh
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