Tao Lim
Belgrave,Victoria
Summary
Customer-driven and forward-thinking manager with more than 10 years' experience in fostering long-lasting relationships or partnerships, retaining top customers and enhancing profit strategies. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
13
13
years of professional experience
Work History
CEO
AutoYou
12.2022 - Current
- Developed key operational initiatives to drive and maintain substantial business growth. Launch of 4 new divisions to increase & diversify revenue.
- Built productive relationships with industry partners to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
Digital Sales Manager
Berwick Mitsubishi
06.2022 - 12.2022
- Devised processes to boost long-term business success and increase profit levels.
- Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives. Increasing conversion ratio from 11% to 26%.
- Implemented systems and procedures to increase sales. Increasing finance penetration from 20% to 32% and aftermarket GP from $300 per car to $750 per car.
- Record breaking months of delivering 183 in June, 195 in July and 207 in August for used cars.
Operations Manager
Silver Star Mercedes-Benz
07.2021 - 04.2022
- Transitioned the sales department from a traditional distribution model towards an agency "Retailer of the future" model.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased profit by streamlining operations. Increase in finance penetration from 32% to 51% along with increasing car care penetration from 50% to 73%.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction. Increased customer satisfaction from 4.7 to 4.9 average.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities.
Operations Manager - Sales
Subaru Glen Waverley & Mentone
12.2012 - 06.2021
- Enhancing performance of team using strategic planning as well as prospecting, sales and value-added promotions training
- Mentoring and coaching sales staff on proven-successful selling techniques
- Analyzing sales data and kept up to date with market trends
- Supporting the sales team in writing proposals and closing contracts
- Set and achieving sales targets for the dealership
- Creating momentum for reaching goals in sales staff through effective coaching
Regional Manager
Calvin Klein Jeans
03.2011 - 07.2012
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships
- Grew revenue opportunities by orchestrating resources and multi-tasking to accomplish sales goals in diverse industries
- Monitored weekly, monthly and quarterly achievement goals
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas
Education
Diploma Of Business - undefined
Carrick Institute Of Education
Melbourne, VIC2012
Diploma Of Management - undefined
Carrick Institute Of Education
Melbourne, VIC2011
VCE - undefined
Templestowe College
Templestowe Lower, VIC2009
Skills
- Mandarin & Bahasa Malaysia proficient
- Staff management
- Mentoring and coaching
- Account management
- Sales reporting
- Empowers high-performing sales teams
- Relationship building
- Customer service
- Strategic planning
- Goal-oriented
Additional Information
Additional information available upon request.
Accomplishments
- Increase staff tenure from 6months to 3 years average
- Implementation, launching and improvement of new CRM and DMS
- Subaru "Manager of the Year" in 2020.
- Record setting year in 2018, 2017 & 2016
- Reached 1000+ new cars for 2017 calendar year, 1 of only 3 dealers in
Victoria & 7 nationally
Timeline
CEO
AutoYou
12.2022 - Current
Digital Sales Manager
Berwick Mitsubishi
06.2022 - 12.2022
Operations Manager
Silver Star Mercedes-Benz
07.2021 - 04.2022
Operations Manager - Sales
Subaru Glen Waverley & Mentone
12.2012 - 06.2021
Regional Manager
Calvin Klein Jeans
03.2011 - 07.2012
Diploma Of Business - undefined
Carrick Institute Of Education
Diploma Of Management - undefined
Carrick Institute Of Education
VCE - undefined
Templestowe College
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