Tao Ngoc Khanh Nga
Melbourne,VIC
Summary
Driven professional experience F&B sector, notably at Gogi House Restaurant. Demonstrates exceptional patience, tolerance, and clear communication, ensuring customer satisfaction and team cohesion. Skilled in both interpersonal interactions and efficient service delivery, contributing to a significant improvement in customer experience.
Available time:
Full day: Saturday, Sunday, Monday
Another day: Tuesday, Wednesday, Thursday, Friday (17:00-22:00)
Overview
1
1
year of professional experience
Work History
Restaurant Waitress
Gogi House Restaurant
12.2023 - 04.2024
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
Bartender
Koithé
02.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science -
Melbourne English College
Queen St04.2024
Skills
- Patience and Tolerance
- Clear and effective communication
- Team player attitude
- Customer service
Timeline
Restaurant Waitress
Gogi House Restaurant
12.2023 - 04.2024
Bartender
Koithé
02.2023 - 12.2023
Bachelor of Science -
Melbourne English College
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