TAO Tao (Mandy)
Upper Mount Gravatt,Queensland
Summary
Having a can-do attitude, I am open and embracing all opportunities. I have polished my sales and marketing skills through past career. I intend to pursue every opportunity to learn new skills and contribute to team work. I am confident to utilise my rapport building and problem-solving skills to any customer service and client serving roles.
Overview
10
10
years of professional experience
Work History
Property Manager
Ray White Alderley
08.2021 - 08.2022
- Conducted open inspections for potential tenants and help with online applications.
- Delivered entry condition inspections and exit condition inspections by generating reports for tenants and landlords.
- Delivered regular property inspections - identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with trade suppliers to ensure repairs in a timely manner, minimised downtime for tenants and maintained property aesthetics.
- Responded to tenant complaints professionally, requesting various services and support.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution for disputes.
- Facilitated communication between tenants and landlords based on inspection and reports to promptly address concerns and resolve issues in a timely manner.
- Handled authorised landlord insurance claims and followed up maintenance and repair requests
Administration Assistant & Course facilitator
BEMA Service Centre Pty Ltd
04.2016 - 02.2018
- Provided general support to visitors, answered multi-line phone system, routing calls, and passed messages to staff
- Maintained administrative duties, including filing, typing, copying, binding, scanning, etc
- Assisted administrators and branch manager with duties on an as-needed basis
- Scheduled staff meetings and regular trainings
- Submitted and reconciled expense reports, and verified invoices.
- Monitored timesheet and maintained up-to-date employee leave records
- Provided course consultation at Mentor Education Pty. Ltd.
- Arranged training courses for students and manage the time of mentors
- Ran monthly theme seminar management including: contacting inside and outside cooperators and online and offline advertising
- Created time-saver links and spreadsheets improving work performance and efficiency.
Assistant Accountant
Forrest Bins
06.2015 - 10.2016
- Data entry and admin duties
- AR & AP and bank reconciliation
- Assisting with lodge BAS and company tax.
general consultant & assistant of marketing manager
China Merchants Bank
03.2012 - 05.2012
- General consultant services such as elaborating on personal bank account procedures to clients and familiarize clients with the credit cards procedures
- Assist in signing contract with cooperative companies & providing after-sale service, such as supervise salaries or wages payment to employees in some companies on behalf of the third party.
Education
Certificate IV - Real Estate
PRET
08.2023
Professional Year Program SMIPA -
Accountants Resource Centre (ARC)
05.2017
Advanced Diploma of Translating - Translating (English to Chinese)
Sydney Institute of Interpreting & Translating
05.2016
Master of Business - Professional Accounting
Queensland University of Technology
07.2015
Master of Business - Applied Finance
Queensland University of Technology
07.2015
Skills
- QuickBooks and MYOB online version
- Microsoft Office Suites
- Organizational Skill and Communication Skill
- Proficient in English (IELTS 75 PTE 82)
- Mandarin (Native speaker)
References
Upon request
Language Skills
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Property Manager
Ray White Alderley
08.2021 - 08.2022
Administration Assistant & Course facilitator
BEMA Service Centre Pty Ltd
04.2016 - 02.2018
Assistant Accountant
Forrest Bins
06.2015 - 10.2016
general consultant & assistant of marketing manager
China Merchants Bank
03.2012 - 05.2012
Certificate IV - Real Estate
PRET
Professional Year Program SMIPA -
Accountants Resource Centre (ARC)
Advanced Diploma of Translating - Translating (English to Chinese)
Sydney Institute of Interpreting & Translating
Master of Business - Professional Accounting
Queensland University of Technology
Master of Business - Applied Finance
Queensland University of Technology
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