Tao Cong Do
Canberra,ACT
Summary
A highly driven and adaptive individual with 6 years of experience in hospitality management looking to move into cybersecurity. Proven analytical skills and an interest in cybersecurity to contribute to a safe and resilient digital environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Coco Nails Spa and Beauty Pty Ltd
11.2021 - Current
- Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improving customer satisfaction through staff training in customer service and product knowledge.
- Assisting with hiring, training and mentoring new staff members.
Team Member
Coles Supermarket
11.2021 - Current
- Contributing to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increasing customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Keeping work areas clean, organized, and safe to promote efficiency and team safety.
- Contributing to team success by completing jobs quickly and accurately.
- Developing strong cooperative relationships with coworkers and managers.
Store Manager
Coffee Labs
03.2019 - 11.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Diploma - Hospitality Management
Australian International College
Sydney, NSW12-2019
Certificate III & IV - Cookery
Australian International College
Sydney, NSW06-2019
Skills
- Customer service
- Multitasking and organization
- Problem-solving
- Training and mentoring
- Outstanding communication skills
- Network security
Timeline
Store Manager
Coco Nails Spa and Beauty Pty Ltd
11.2021 - Current
Team Member
Coles Supermarket
11.2021 - Current
Store Manager
Coffee Labs
03.2019 - 11.2021
Diploma - Hospitality Management
Australian International College
Certificate III & IV - Cookery
Australian International College
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