Taolin Linton
Melbourne,Australia
Summary
Experienced office support professional with a strong background in nurturing both internal and external stakeholders. Newly gained experience in executive support, demonstrating proficiency in managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving for seamless operations. Focused on team collaboration and achieving results, adept at adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering results and anticipating the needs of others.
Overview
17
17
years of professional experience
Work History
Executive Assistant & Office Manager
King Kong
09.2024 - 10.2024
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Anticipated needs, potential challenges and took initiative.
- Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
- Enhanced executive productivity by managing email correspondence and prioritizing tasks.
- Executive calendar optimization, scheduling meetings and appointments and coordinating travel arrangements.
- Coordinated international travel arrangements, ensuring seamless logistics for the executive attending global conferences.
- Handled confidential and sensitive information with discretion and tact.
- Delivered organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Ensured smooth daily operations.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proactively identified areas requiring attention or improvement.
- Maintained confidentiality with sensitive information.
- Oversaw office inventory.
- Streamlined office operations.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Consistently received positive feedback from coworkers for maintaining an exceptionally clean workspace, contributing to overall team success.
- Improved kitchen cleanliness by implementing effective cleaning procedures and techniques.
- Emptied trashcans and transported waste to collection areas.
Office Assistant/Receptionist
Quinn Emanuel
10.2023 - 08.2024
- Company Overview: US Law Firm
- Greet clients, direct them to meeting rooms and offer refreshments
- Answer phone calls, respond to inquiries, and provide accurate information and assistance
- Organise the office and assist associates in optimising procedures
- Coordinate meeting room schedules, arrange meetings and appointments, and issue reminders
- Sort and distribute communications promptly
- Create and update records to ensure accuracy and validity of information
- Order office/kitchen supplies and monitor levels, handling shortages as needed
- Resolve office-related malfunctions and respond to requests or issues
- Coordinate with other departments to ensure compliance with established policies
- Maintain trusting relationships with suppliers, customers, and colleagues
- Assist with administrative tasks such as data entry, filing, and scheduling meetings
- Assist with travel arrangements and event planning
- Ensure the office is maintained to a clean and organised standard
- Take on feedback from internal stakeholders to ensure continuous improvement and alignment with organisational goals
- US Law Firm
Guest Service Agent
O’Reilly’s Rainforest Retreat
10.2022 - 09.2023
- Ensuring guests feel welcomed as soon as they enter the hotel
- Completing guest check-in, check-out, and cash/payment procedures
- Take reservations and respective enquiries when required
- Operate hotel switchboard
- Answering guest phone calls, general enquiries and assist in resolving complaints
- Take room service orders and restaurant bookings
- Be an expert regarding all services, hiking trails and activity timetable
- Communicate special requests including VIPs/repeat guests with other departments
Guest Service Agent
Fitzroy Island Resort
07.2022 - 10.2022
- Assist with guest check-in/out, administration work, answering emails, phone calls and monitoring an inbox
- Preparing quotes for reservations, tour sales & bookings as well as other duties as directed
- Anticipating guests needs
- Using SiteMinder, Rezdy & CMS
- End of day cash up, accounting and auditing
Corporate Receptionist
Cravath, Swaine & Moore LLP
08.2016 - 08.2020
- Provide an exceptional level of service to both internal and external stakeholders
- Managing meeting rooms, ensuring they are allocated and tidy
- Booking taxis and airport transfers
- Making dinner reservations
- Incoming / outgoing mail and couriers
- Processing orders and restocking kitchen and stationary supplies
- Ensure that all meeting rooms and events are set up in a timely manner as requested
- Keeps full records and checks against invoices
- Managing access control to the office and liaising with building management
- Ensure adherence to security protocols by monitoring and facilitating visitor access
- Arranges access permits for contractors
Receptionist
Highland Capital Partners Europe
03.2016 - 06.2016
- Meeting and greeting clients
- Answering all incoming calls
- Reserving meeting rooms via outlook
- Booking couriers, catering facilities – organising weekly lunches/ breakfast
- Ad hoc administrative duties
- Upload and update content on website
Receptionist
The Farmers Club
04.2015 - 07.2015
- Meeting and greeting members and guests of a more senior crowd
- Answering all incoming enquiries and taking bookings
- A restaurant, 59 bedrooms, 5 unique function rooms and a library, therefore reservations was a part of my role as well as handling all enquiries and selling club merchandise
Spa Concierge
Mandarin Oriental
10.2013 - 03.2014
- Answering all incoming enquiries and taking bookings
- Welcoming guests, conducting tours and answering general enquiries
- Creating Standard Operating Procedures (SOP) for corporate audits
- Actively selling spa products and reaching targets to win incentive rewards
Spa Concierge
Park Hyatt
01.2013 - 06.2013
- Answering all incoming enquiries and taking bookings
- Welcoming guests, conducting tours and answering general enquiries
- Actively promote the spa, treatments, services and retail, as well as packages, promotions/discounts
- Maintain a clean, safe, fully stocked and well organised work area
Front of House
Bluebird Chelsea Restaurant
06.2012 - 09.2012
- Welcome and greet guests with a warm manner
- See guests to the door, ensuring their experience was pleasant and organise a taxi if requested
- Answering all incoming enquiries and taking bookings
- Operating TopTable online reservation system
Spa & Medical Receptionist
Chelsea Harbour Club
04.2008 - 02.2009
- Handling members and external guests attentively, ensuring complete guest satisfaction
- Accurately book, amend and cancel appointments via phone, email or in person
- Liaise with all other practitioners, therapists, staff departments to ensure a harmonious environment
- Be responsible for opening/closing, cash up and banking
- Sell various spa products, reach monthly targets and earn commission
Education
GCSEs - English; Maths; Science; Business Level 3 BTEC
Ashcroft Technology Academy
London01.2008
Skills
- Learning and developing new skills
- Organisational skills
- Calendar Management
- Travel Coordination
- Experience with computer systems
- Experience with switchboard systems
- Experience with reservation systems
- Ability to manage multiple tasks
- Ability to manage priorities
- Commitment to high work standards
- Diligence
- Initiative-taking
- Can-do attitude
- Adaptability
- Diplomacy
- Teamwork
- Valuing team spirit
- Executive Support
- Office Management
- Strong Problem Solver
Personal Information
- Hobbies: Yoga / Pilates / Meditation, Nature / Hiking / Travel, Photography / Graphic Design, Self-Development Courses
- Australian
- British
Timeline
Executive Assistant & Office Manager
King Kong
09.2024 - 10.2024
Office Assistant/Receptionist
Quinn Emanuel
10.2023 - 08.2024
Guest Service Agent
O’Reilly’s Rainforest Retreat
10.2022 - 09.2023
Guest Service Agent
Fitzroy Island Resort
07.2022 - 10.2022
Corporate Receptionist
Cravath, Swaine & Moore LLP
08.2016 - 08.2020
Receptionist
Highland Capital Partners Europe
03.2016 - 06.2016
Receptionist
The Farmers Club
04.2015 - 07.2015
Spa Concierge
Mandarin Oriental
10.2013 - 03.2014
Spa Concierge
Park Hyatt
01.2013 - 06.2013
Front of House
Bluebird Chelsea Restaurant
06.2012 - 09.2012
Spa & Medical Receptionist
Chelsea Harbour Club
04.2008 - 02.2009
GCSEs - English; Maths; Science; Business Level 3 BTEC
Ashcroft Technology Academy
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