Tao News
Atkinson Dam,QLD
Summary
Highly organised and detail-oriented Administrative Officer with more than 15 years of experience supplying thorough administrative support to Local Government Organisations. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Talented administrative professional with background in record keeping and documentation. Extensive knowledge of record keeping software and Microsoft Office programs. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Support Officer
Lockyer Valley Regional Council
03.2023 - Current
- Provide responses to customer service enquiries in accordance with relevant Acts & Regulations
- Lodge, register, allocate, monitor, complete and distribute Planning, Policy and Community Wellbeing Permits, Registrations and Licenses
- Book Planning, Policy and Community Wellbeing inspections and equipment as required
- Register, lodge, process and distribute Planning, Policy and Community Wellbeing applications to appropriate officers as appointed
- Raise and process invoices, fee waivers and refunds
- Initiate and assist with implementation of business improvement processes to increase team efficiencies, customer focus and productivity and mitigate identified branch risks
- Operate with high level of autonomy and contribute as a team member towards achieving best practice in delivery of all administrative and technical support functions, document management and project coordination
- Utilise, retrieve and update procedures, databases or information systems to ensure effective and efficient service delivery within business stream and when required, create specialised documents and materials specific to business activity
- Register all incoming and outgoing correspondence / emails in Council’s Document Management System
- Provide a high level of technical and customer service support, as per Council’s strategies on customer first focus including counter and telephone enquiries
- Operate business software and be proficient in their use, including ECM, Tech1, Bluebeam, SecureSign, Intramaps and Microsoft suite of applications
- Prepare, stamp, save and combine legislative and general documentation for signature
- Work across multiple areas including Plumbing, Building, Planning, Local Laws, Environmental Health, Development Compliance and other areas as required
- Provide high level administrative support and assistance to Engagement and Communications Team
- Assist with planning, execution and finalising of projects and tasks
- Establish and maintain communication channels with internal and external stakeholders
- Develop and maintain effective project and task tracking including templates and documentation standards and management of changes relating to project deliverables
- Utilise all resources appropriately and skilfully to achieve effective project and task outcomes
- Compile reports and ensure reporting requirements are met within specified timeframes
- Undertake research projects to assist teams members with project planning and delivery
- Manage online platforms including MyCommunity Directory, SmartyGrants, Engagement Hub, and SurveyMonkey.
Field Assistant
National Red Imported Fire Ant Eradication Program NRFAEP
02.2022 - 03.2023
- Assist Team Leader and Assistant Team Leader with daily operations
- Prepare paperwork accurately in accordance with legislation
- Liaise with customers to gain access to properties, make bookings and educate them on Fire Ant Program
- Assist Team Leader with diary management
- Ensure customer needs are met and problem solve to resolve any issues they may have
- Arrange appropriate amount of bait to be used on field, ensuring that there is enough for daily operations
- Data entry of client details, safety hazards and client/site comments using Forage software
- Adequate understanding of Fire Ant Program and its field operations through extensive treatment, surveillance and sample collection
- Delegate jobs according to individuals’ capabilities and experience
- Comply with laws, rules and legislation associated with Fire Ant Program
- Complete vehicle inspections daily to ensure vehicles are maintained to high standard
- Conduct treatment and surveillance for fire ants on various types of properties and different terrains
- Collect fire ant samples for further diagnosis
- Use ODK Application to conduct remote surveillance validation.
Documentation Officer
JBS Australia Pty Limited
08.2017 - 03.2020
- Preparing and ensuring documents are completely accurate for overseas market
- Completion of all shipping documentation as required for assigned shipments
- Preparing Invoices, Packing List, COO's, OBL's and other relevant documents
- Prepare Certificates of Origin
- Check and obtain draft Bills and Original Bills of Lading
- Checking Letter of Credits to ensure they meet contract requirements
- Comply with Letter of Credits and create Bank Drafts and Lodgements
- Arrange any other documents required due to customer or country requirements
- General administrative duties as required, including assisting Supervisor and Administration staff
- Exceptional customer service skills liaising with customers and colleagues, and building and maintaining relationships with internal and external customers and colleagues
- Prioritise workload and exceed KPI’s with minimal errors
- Multitask and prioritise different vessel files with different ETD's/deadlines
- Offer and assist other colleagues with their workloads
- Train and help other colleagues when required.
Records Officer
CorpMem Business Solutions
04.2014 - 04.2016
- Answered and managed incoming and outgoing calls whilst recording accurate messages
- Opened and properly distributed incoming mail
- Quality assurance checking of incoming and outgoing documents
- Created reports for clients
- Captured correspondence including emails and letters into InfoXpert
- Assisted Directors with administrative tasks
- Created files electronically
- Classified and processed incoming and outgoing correspondence
- File appraisal - Applied retention and disposal schedules to electronic documents and files whilst following rules in QDAN
- Created, reviewed and followed client instructions in clients record keeping business rules.
Administration Officer
Logan City Council
11.2009 - 12.2013
- Provided general clerical assistance to Plant Fleet Services Manager, Workshop, Plant Hire, Fleet and Business Support Staff
- Data entry of costing for spare parts, consumables etc into Fleet Management System and Database
- Assisted Maintenance Coordinator in raising work orders using Council Fleet Management System
- Assisted in booking of vehicle servicing and repairs for both internal and external customers
- Assisted Workshop Supervisor in ordering of spare parts and supplies for workshop operations
- Carried out weekly checks on workshop oil supply levels and ordered as required
- Receipted money from external customers and undertake banking of money in line with Councils policies and procedures
- Prepared stores and purchase requisitions for goods and service requirements
- Extracted costing information from Finance System for job costing
- Delivery and pick up of Council vehicles
- Maintained records of plant and equipment on Service Level Agreement on Fleet Management System
- Attendance to general filing and amendments to audit trails
- Process invoices against purchase orders
- Creation of invoices for other Branches
- Maintained Council fleet vehicles spare keys and updated accordingly
- Directed guests and routed deliveries and courier services
- Obtained signatures for financial documents and internal and external invoices.
Records Officer
Logan City Council
07.2009 - 11.2009
- Processed mail folding requests and outgoing mail
- Creation of electronic files
- Use of Council Programs including DM, RM & Pathways
- Sorted and distributed internal and external mail to whole of Council Chambers
- Successfully completed training in Records Operations area including front counter, scanning, clearances and quality assurance checking
- Processed archive requests including retrieval of files.
Information Management Officer
Sunshine Coast Regional Council
05.2006 - 02.2009
- Provide assistance and support in development and maintenance of storage facilities for archive records
- File Appraisal - apply retention and disposal periods to electronic documents and files whilst following rules in QDAN
- Classified and processed incoming and outgoing correspondence
- Data entry, filing, photocopying and scanning
- Use and knowledge of Council Programs including Proclaim and Emap
- Use and knowledge of Record keeping Programs including RecFind and FileNet
- Provided general clerical assistance to Supervisor and Manager
- Ordered and distributed office supplies whilst adhering to strict budget.
Administration Trainee
Maroochy Shire Council
05.2005 - 05.2006
- Support other Branches across Infrastructure Services Department
- Provided general clerical assistance to General Manager, Supervisor and Managers
- Event Management
- Project Management
- Use of various Microsoft Office Programs including Word, Excel, Publisher, PowerPoint, Access and Outlook
- Use of Council Software including Proclaim and Emap
- Mail distribution
- Updated Corporate Purchasing Card transaction logs
- Delivery and pick up of Council vehicles to various locations including Depots and Workshops
- General purchasing duties
- Preparation of meeting rooms
- Data entry and word processing
- Photocopying, laminating, scanning and faxing
- Updating and creating Preacts (Work Orders) through Proclaim.
Education
Certificate III in Business Administration -
Cooloola Institute of TAFE
Maroochydore, QLD01.2006
High School Diploma -
Sunshine Beach State High School
Sunshine Beach, QLD01.2003
Skills
- Accounts Payable and Receivable
- Regulatory Compliance
- Administrative Management and Support
- Managing Multiple Projects
- Staff Supervision
- Eye for Detail
- Process Improvements
- Executive Support
- Document Control and Analysis
- Records Management and Maintenance
- Quality Assurance
- Customer Service Management and Relations
- Training Documents
- Database Creation
- Office Organization
- Correspondence Management
- File Systems Oversight
- Clerical Support
- QA Testing
- Business Administration
- Time Management
Licenses
Class ‘C’ Driver Licence
Coursework
- Module 1: Abnormal Psychology
- Module 2: Managing Mental Health in Adults
- Module 3: Psychopharmacology
- Module 4: Social Psychology
References
Fiona Tallon - Coordinator Business Support and Innovation, Lockyer Valley Regional Council, 07 5462 0649 / 0404 809 221, ftallon@lvrc.qld.gov.au Shailyn Earl - Team Leader, National Red Imported Fire Ant Eradication Program, 0488 971 188, shailynearl96@gmail.com Graham Peall - Manager Plant Fleet Services, Logan City Council, 0499 906 400 Ray Menyweather - Documentation Supervisor, JBS Australia Pty Ltd, 0409 226 298, raymenyweather@gmail.com Allison Wiseman - Business Support Team Leader, Logan City Council, (07) 3412 4752, Allisonwiseman@logan.qld.gov.au
Certification
First Aid Certificate, 08/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you’re in a card game and you don’t know who the sucker is, you’re it.
Anonymous
Timeline
Business Support Officer
Lockyer Valley Regional Council
03.2023 - Current
Field Assistant
National Red Imported Fire Ant Eradication Program NRFAEP
02.2022 - 03.2023
Documentation Officer
JBS Australia Pty Limited
08.2017 - 03.2020
Records Officer
CorpMem Business Solutions
04.2014 - 04.2016
Administration Officer
Logan City Council
11.2009 - 12.2013
Records Officer
Logan City Council
07.2009 - 11.2009
Information Management Officer
Sunshine Coast Regional Council
05.2006 - 02.2009
Administration Trainee
Maroochy Shire Council
05.2005 - 05.2006
Certificate III in Business Administration -
Cooloola Institute of TAFE
High School Diploma -
Sunshine Beach State High School
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