TAONGA TURAHUI - TE UAWIRI
Yarrabilba,Australia
Summary
Experienced in food preparation and customer service, demonstrating a commitment to safety and quality standards. Responsibilities included training new team members, optimizing workflow during peak hours, and implementing food safety protocols, which contributed to a decrease in safety incidents. Engaged with customers to address inquiries and resolve issues, fostering loyalty and enhancing the overall dining experience. Proven ability to monitor inventory levels and maintain cleanliness in work areas, supporting operational efficiency.
Overview
6
6
years of professional experience
Work History
Team Member
KFC
Yarrabilba, QLD
10.2024 - 01.2026
- Prepared and served food items in accordance with safety and quality standards, ensuring customer satisfaction and compliance.
- Stocked supplies and maintained cleanliness in work areas to promote an efficient and organized environment.
- Assisted in training new team members on operational procedures, enhancing team performance and service delivery.
- Collaborated with team members to optimize workflow during peak hours, contributing to improved service times.
- Monitored inventory levels and reported shortages to management, supporting timely restocking and operational efficiency.
- Implemented food safety protocols, contributing to a decrease in safety incidents and maintaining high hygiene standards.
- Engaged with customers to address inquiries and resolve issues, fostering a positive dining experience and loyalty.
- Participated in team meetings to discuss performance goals and operational challenges, enhancing team communication and effectiveness.
Seasonal team member
City beach
Browns plains , QLD
09.2024 - 01.2025
- Assisted customers by providing product information and addressing inquiries, ensuring a positive shopping experience.
- Stocked merchandise and organized displays, maintaining optimal inventory levels and visual presentation standards.
- Trained new team members on operational procedures, enhancing team efficiency and service delivery.
- Followed safety and cleanliness protocols, ensuring a safe environment for both staff and customers.
- Processed transactions accurately and efficiently, contributing to a smooth checkout experience for customers.
- Collaborated with team members to execute promotional displays, increasing customer engagement and product visibility.
- Developed product knowledge through ongoing training, improving customer interactions and sales effectiveness.
- Monitored inventory levels regularly, facilitating timely restocking and minimizing product shortages.
- Cleaned, organized, and maintained backroom storage areas.
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Stocked shelves with incoming inventory items.
CREW MEMBER (FULL TIME)
MCDONALDS
JIMBOOMBA, Australia
12.2022 - 09.2024
- Food preparation and assembling orders for customers.
- Keep all surfaces clean and sanitary to ensure health and safety rules are followed.
- Providing friendly and helpful customer service skills in a fast-paced environment.
- Serving fast, and accurate service under pressure and in large volumes during peak hours.
- Helping Management with Mc Happy Day fundraiser.
- Training staff on production, cleaning duties and how to assemble food orders.
- Maintained high standards of cleanliness and sanitation in food preparation areas, ensuring compliance with health regulations.
- Provided excellent customer service by efficiently taking orders and addressing customer inquiries, enhancing overall satisfaction.
- Operated kitchen equipment safely and effectively, contributing to a streamlined workflow during peak hours.
- Collaborated with team members to restock supplies and maintain inventory levels, ensuring uninterrupted service delivery.
- Assisted in training new crew members on operational procedures and customer service protocols, fostering a cohesive team environment.
PART-TIME - School Holidays
Off the Hook Fish & Chips
Port Kennedy, Australia
12.2020 - 01.2021
- Taking orders, cash handling and EFTPOS.
- Preparing seafood batter for deep fried foods.
- Setting up the shop for dining before the store opens.
- Cleaning duties
- Keeping the store hygienic and tidy in between peak hours.
- Off the Hook Fish & Chip is family owned business, based in Port Kennedy, Perth WA.
CUSTOMER SERVICE SUPPORT (PART-TIME - School Holidays)
WINTER TABLE
12.2019 - 01.2020
- Customer Service
- Food preparation, peeling and washing, fruit and vegetables for fresh drinks, salads and garnish.
- Multitasking responsibilities like serving food and taking orders at the same time.
- Handling complaints and finding solutions.
- Flexible to provide staff support.
- Following health and safety procedures at all times.
- Winter Table is a small family owned business, which operates Gourmet Winter Soup Stalls at St Kilda Esplanade Markets & South Melbourne Markets.
Education
Completed School -
Marsden High School
Skills
- Food preparation
- Customer service
- Cash handling
- Inventory management
- Hygiene compliance
- Team collaboration
- Order processing
- Staff training
- Food safety protocols
- Cleaning procedures
- Multitasking
- Complaint resolution
- Workflow optimization
- Transaction processing
- Product knowledge
- Visual merchandising
- Supply stocking
- Peak hour service
- Sanitation standards
- Engagement strategy
References
- Dakota Connolly, Restaurant Manager McDonalds, 04 5000 5615
- Seasons Te Aho, Department Manager McDonalds, 04 1514 4711
- Juliana Kopa, Owner of Off the Hook Fish & Chips, (08) 9507 6425 or 04 5242 9709
- Bonneville Thompson, Owner of Winter Table, 04 0404 1929
Timeline
Team Member
KFC
10.2024 - 01.2026
Seasonal team member
City beach
09.2024 - 01.2025
CREW MEMBER (FULL TIME)
MCDONALDS
12.2022 - 09.2024
PART-TIME - School Holidays
Off the Hook Fish & Chips
12.2020 - 01.2021
CUSTOMER SERVICE SUPPORT (PART-TIME - School Holidays)
WINTER TABLE
12.2019 - 01.2020
Completed School -
Marsden High School