Tapa'au Upu
Warren,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Officer
Busy At Work
09.2023 - Current
- Follow up enquiries from applicants for the Skills Checkpoint Program to convert them to participants.
- Responding to emails and phone enquiries within quality time and volume KPI’s;
- Creating and maintaining electronic systems to ensure efficient access, data integrity/compliance, movement and security of records and within contract requirements.
- Liaise with stakeholders ensuring that they receive information about Skills Checkpoint and other BUSY programs. Manage own workload, ensuring that timeframes are strictly adhered to.
- Self-motivated with a demonstrated enthusiastic approach to day-to-day business operations. Strong organisational skills and time management skills. Excellent communication skills and approachable manner. Positive approach to a continual changing work environment.
- Oct – Dec One on One review, placed in Bronze place to Silver place by successfully processing and going beyond targets and KPI. Feb review 2024 placed in Gold place. Bonus received for previous period, on course to received upcoming bonus.
- Blue card issued Sep 2023.
- Police Check completed Sep 2023.
- Currently working 2 days on site, 3 days hybrid.
Administration Assistant/Receptionist
Creflo Dollar Ministries
12.2017 - 12.2022
- Responsible for reception and administration duties.
- Responsible for Ministry bookstore on the premises, receiving sales and payments.
- Actively coordinate and undertake visits to ministry partners within the Gold Coast. Organised community outreach to families during Covid 19, providing food and vouchers for supermarket.
- Outreach to local school. Liaise with external ministry partners (international & local) via telephone, email or in person. Coordinating stationery and facility supplies.
Customer Services Officer
Medibank Private Insurance
06.2012 - 05.2013
- ,Handle customer enquires.
- Call canter role.
- Billing queries and payment extension/service requests through email and telephone.
- Process Direct Debit account queries, change cover requests, and premium history account requests.
Receptionist
City North Infrastructure
03.2012 - 05.2012
- Liaise with internal and external stakeholders in a busy and fast paced environment.
- Greeting and directing high volume of Corporate managers and visitors in a local government sector in Brisbane CBD.
- Answering incoming calls with utmost professionalism.
- Administrative and hospitality preparation for Board meetings and Executive meetings as well managing multiple meeting room bookings.
- Coordinating all stationery and facility supplies within the office. Undertaking ad-hoc administration duties including document formatting and event preparation.
Customer Care Manager
Digitex Marketing Success
07.2011 - 01.2012
- Receive incoming telephone calls, customer inquiries, complaints, billing questions and payment extension/service requests.
- Locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in field services, new business, operations and consumer affairs
- Streamlined communication channels for improved client interactions and faster issue resolution.
Education
Business Certificate
Carrington Tech Business School
Auckland NZL12.1983
Year 13 Level
Henderson High School
Auckland NZL12.1982
Skills
- Effective Time Management
- Incident Management
- Self Motivation
- Time management abilities
- Continuous Improvement
- Excellent Communication
- Reliability
Certification
Anne Morrell
Team Leader, Busy at Work, SCOW Program.
anne.morrell@busyatwork.com.au
0429 882 387
Belinda Young
Program Manager, SCOW Program.
belynda.young@busyatwork.com.au
0419 707 810
Timeline
Service Delivery Officer
Busy At Work
09.2023 - Current
Administration Assistant/Receptionist
Creflo Dollar Ministries
12.2017 - 12.2022
Customer Services Officer
Medibank Private Insurance
06.2012 - 05.2013
Receptionist
City North Infrastructure
03.2012 - 05.2012
Customer Care Manager
Digitex Marketing Success
07.2011 - 01.2012
Business Certificate
Carrington Tech Business School
Year 13 Level
Henderson High School
Anne Morrell
Team Leader, Busy at Work, SCOW Program.
anne.morrell@busyatwork.com.au
0429 882 387
Belinda Young
Program Manager, SCOW Program.
belynda.young@busyatwork.com.au
0419 707 810
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