Tapas Chaudhary

• Collaborated with team leaders to define standards, policies, and procedures to meet Trust revenue goals
• Established and enforced controls on revenue and expenses to protect assets
• Enhanced internal control systems and procedures to mitigate risk and support opportunities
• Analyzed financial statements against forecasts to prepare high-level variance analysis
• Oversaw deployment of strategic business plans to accomplish accounting, compliance, and revenue targets
• Improved cash flow, retired debt, and built cash reserves to control costs and enhance benefits.
• Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.

• Evaluated project performance and made proactive adjustments to maintain quality and schedule
• Created strategic plans to turn leadership mandates into actionable project plans
• Handled scheduling of subcontractors and staff to complete projects within required timeframes
• Compiled daily field report, detailing all key activities and outlining project
• Executed on-time and under-budget project management on complex issues.
• Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
• Developed programs to integrate and update software products and improve system compatibility.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Increased efficiency and team productivity by promoting operational best practices.
• Maintained excellent attendance record, consistently arriving to work on time.
• Responded to customer requests for products, services, and company information

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Made and served brand-specific café beverages per day with speed, quality and consistency.