Tapaswi Garikapati
Truganina,Vic
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer and People Manager
Coles Supermarket
01.2023 - Current
- Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
- Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Improved store efficiency by streamlining processes and implementing organizational systems.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Ensured compliance with local regulations related to health and safety measures instore.
- Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service / Office-Incharge / Dairy Manager
Coles Supermarkets Pty Ltd
01.2017 - 07.2021
- Communicate effectively with customers and staff
- Execute a high level of customer service at all time
- Managing cash and payment systems in accordance with company procedures and policies
- Position products and goods in an organised way on racks and in shelves or bins
- Receiving stock from the truck and placing them in load processing zone
- Restock shelves with goods, placing products with earliest expiration dates in the front and placing new items in the back
- Assist customers locate and transport items when working during store hours
- Project a professional image at all times
- Abide by company policies and procedures at all times
- Managing hazards and associated risks
- Using the inventory management system to log, check, locate and move stock both in and out of the store
- Was responsible for cash management, processing and tracking invoices, and employee scheduling
- Resolved any payroll issues from employees, managers efficiently and resourcefully
- Maintained accurate payroll files, records and handled all employee inquiries in a timely manner.
Bakery Manager
Coles Supermarket
07.2021 - 01.2023
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Customer Service Representative
United Service Station
09.2014 - 11.2016
- Communicate effectively with customers and staff
- Making sure that any item which is removed from a display column is replaced immediately after a sale
- Managing cash and payment systems in accordance with company procedures and policies
- Project a professional image at all times
- Execute a high level of customer service at all time
- Abide by company policies and procedures at all times
- Maximizing store revenue by suggesting upgrades and add-ons to customers
- Processing returns and refunds as required in line with company procedures
- Occasionally being responsible for the stores security including being its key holder.
Education
Masters Degree - Information Technology
University Of Newhaven
Skills
- Skill Set
- Operating Systems :
- Windows (2010, XP, 7)
- Microsoft Office programs : Word, Excel, PowerPoint
- Defect Reporting Tools : BUGZILLA, JIRA
- Databases : SQL Server 2005, My SQL
- Languages: : C, C, JAVA, SQL
- Managing Deliveries
Timeline
Customer and People Manager
Coles Supermarket
01.2023 - Current
Bakery Manager
Coles Supermarket
07.2021 - 01.2023
Customer Service / Office-Incharge / Dairy Manager
Coles Supermarkets Pty Ltd
01.2017 - 07.2021
Customer Service Representative
United Service Station
09.2014 - 11.2016
Masters Degree - Information Technology
University Of Newhaven