Tapaswi Garikapati
Truganina,Vic
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer and People Manager
Coles Supermarket
01.2023 - Current
- Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
- Enhanced customer satisfaction through the development of effective support strategies and staff training programs.
- Evaluated employee performance regularly, providing constructive feedback for improvement and recognizing achievements accordingly.
- Collaborated with other store managers for best practice sharing and problem-solving initiatives that benefited all locations involved.
- Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
- Assisted in recruiting, interviewing, and hiring qualified candidates who contributed positively to the store''s overall success.
- Improved store efficiency by streamlining processes and implementing organizational systems.
- .Participated in regional meetings and conferences to stay updated on industry developments, applying new insights to improve store performance.
- Analyzed sales data regularly to identify trends or opportunities for growth while making informed decisions on merchandising strategies accordingly.
- Ensured compliance with local regulations related to health and safety measures instore.
- Facilitated communication between employees and management, contributing to a more cohesive workplace culture.
- Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
- Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
- Led training sessions for new hires on company policies and procedures, ensuring consistent service quality across all teams.
- Coordinated promotional events and sales initiatives for seasonal launches, driving customer traffic and increasing revenue during key periods.
- Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
- Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Customer Service / Office-Incharge / Dairy Manager
Coles Supermarkets Pty Ltd
01.2017 - 07.2021
- Communicate effectively with customers and staff
- Execute a high level of customer service at all time
- Managing cash and payment systems in accordance with company procedures and policies
- Position products and goods in an organised way on racks and in shelves or bins
- Receiving stock from the truck and placing them in load processing zone
- Restock shelves with goods, placing products with earliest expiration dates in the front and placing new items in the back
- Assist customers locate and transport items when working during store hours
- Project a professional image at all times
- Abide by company policies and procedures at all times
- Managing hazards and associated risks
- Using the inventory management system to log, check, locate and move stock both in and out of the store
- Was responsible for cash management, processing and tracking invoices, and employee scheduling
- Resolved any payroll issues from employees, managers efficiently and resourcefully
- Maintained accurate payroll files, records and handled all employee inquiries in a timely manner.
Bakery Manager
Coles Supermarket
07.2021 - 01.2023
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Established performance goals and empowered bakers to exceed targets.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Customer Service Representative
United Service Station
09.2014 - 11.2016
- Communicate effectively with customers and staff
- Making sure that any item which is removed from a display column is replaced immediately after a sale
- Managing cash and payment systems in accordance with company procedures and policies
- Project a professional image at all times
- Execute a high level of customer service at all time
- Abide by company policies and procedures at all times
- Maximizing store revenue by suggesting upgrades and add-ons to customers
- Processing returns and refunds as required in line with company procedures
- Occasionally being responsible for the stores security including being its key holder.
Education
Masters Degree - Information Technology
University Of Newhaven
Skills
- Skill Set
- Operating Systems :
- Windows (2010, XP, 7)
- Microsoft Office programs : Word, Excel, PowerPoint
- Defect Reporting Tools : BUGZILLA, JIRA
- Databases : SQL Server 2005, My SQL
- Languages: : C, C, JAVA, SQL
- Managing Deliveries
Timeline
Customer and People Manager
Coles Supermarket
01.2023 - Current
Bakery Manager
Coles Supermarket
07.2021 - 01.2023
Customer Service / Office-Incharge / Dairy Manager
Coles Supermarkets Pty Ltd
01.2017 - 07.2021
Customer Service Representative
United Service Station
09.2014 - 11.2016
Masters Degree - Information Technology
University Of Newhaven
Similar Profiles
Ravneet SinghRavneet Singh
Retail Assistant at Coles Supermarket & Coles ExpressRetail Assistant at Coles Supermarket & Coles Express
Lucy SummersLucy Summers
Coles Deli Team Member at Coles SupermarketColes Deli Team Member at Coles Supermarket
Emma WoodrowEmma Woodrow
Customer Service Team Member at Coles SupermarketCustomer Service Team Member at Coles Supermarket
Warren BrownWarren Brown
Supervisor at Coles SupermarketSupervisor at Coles Supermarket
Nisha ChhillarNisha Chhillar
Early Childhood Educator at Guardian Childcare and Education- PlacementEarly Childhood Educator at Guardian Childcare and Education- Placement