Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tapu Tee Tapasu

Cheltenham,Australia

Summary

Results-driven hospitality professional with over 15 years of extensive experience in customer service and team leadership. Proven track record of driving marketing success, improving profitability, and strengthening brand positioning within competitive markets. Adept at leading high-performing teams and excelling in dynamic, fast-paced environments. Key strengths include strong leadership, attention to detail, creativity, effective communication, and a commitment to exceptional customer service. Skilled in building meaningful relationships with diverse clientele and colleagues, with the ability to quickly adapt to new challenges and learning opportunities.

Overview

13
13
years of professional experience

Work History

Live-in Hotel Manager

Tolarno Hotel St Kilda
01.2022 - 11.2024
  • Supervising all property maintenance assessing and reviewing customer satisfaction Updating rates and managing dealings with all OTAs Handling accounting, invoicing, and purchasing stock

Live-in Motel Manager

Ringwood Lake Inn
02.2020 - 01.2022
  • Overseeing reservations, reception, and housekeeping activities supervising all property maintenance. Assessing and reviewing customer satisfaction Updating rates and managing dealings with all OTAs Handling accounting, invoicing, and purchasing stock.

Hotel Manager

Plough Hotel
03.2018 - 01.2020
  • Overseeing reservations, reception, and housekeeping activities Supervising all property maintenance Assessing and reviewing customer satisfaction Updating rates and managing dealings with all OTAs

Front Office Manager

Cititclub Hotel
03.2014 - 01.2018
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Night Manager

Quality Hotel
03.2012 - 04.2016
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Education

BA Design - Textiles

Massey University Wellington NZ

Diploma - Hospitality Operation & Supervision

Whitireia and WelTec Porirua

Skills

  • MS Office
  • Channel Manager
  • RMS
  • SiteMinder
  • Review Pro
  • Light House
  • Mews
  • Little hotelier
  • Airbnb
  • Opera Cloud
  • Self-motivation
  • Tactful & articulate
  • Problem-solving
  • Organizational Skills
  • Time Management
  • Conflict Resolution

Timeline

Live-in Hotel Manager

Tolarno Hotel St Kilda
01.2022 - 11.2024

Live-in Motel Manager

Ringwood Lake Inn
02.2020 - 01.2022

Hotel Manager

Plough Hotel
03.2018 - 01.2020

Front Office Manager

Cititclub Hotel
03.2014 - 01.2018

Night Manager

Quality Hotel
03.2012 - 04.2016

Diploma - Hospitality Operation & Supervision

Whitireia and WelTec Porirua

BA Design - Textiles

Massey University Wellington NZ
Tapu Tee Tapasu