Results-driven hospitality professional with over 15 years of extensive experience in customer service and team leadership. Proven track record of driving marketing success, improving profitability, and strengthening brand positioning within competitive markets. Adept at leading high-performing teams and excelling in dynamic, fast-paced environments. Key strengths include strong leadership, attention to detail, creativity, effective communication, and a commitment to exceptional customer service. Skilled in building meaningful relationships with diverse clientele and colleagues, with the ability to quickly adapt to new challenges and learning opportunities.