Tapuwa Nyoni
Clyde,VIC
Summary
Highly motivated and ambitious University student with a proven track record of success in a fast-paced work environment. Seeking opportunities to improve my leadership skills and dedication as I transition into a new career
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonalds Lyndhurst
08.2024 - Current
- Demonstrated exceptional leadership skills as the youngest member of the management team
- Successfully promoted to the position of Training Manager within three years of employment
- Played a vital role in training and mentoring new employees, demonstrating company values and best practices in task performance
- Developed and implemented training programs to enhance team performance and improve customer service
- Used strong communication skills to effectively communicate between management and staff members
- Received first promotion within the first 8 months of employment at Lyndhurst McDonald's
- Received recognition for outstanding performance and commitment to customer satisfaction
- Promoted to training manager in 2022 at Lyndhurst McDonald's
- Elected Year house captain in year 12
- Leadership development
Crew Member
McDonald’s
11.2021 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
HLTAID009-Provide Cardiopulmonary Resuscitation -
LivCor
Rowville, VIC09-2024
HLTAID010-Provide Basic Emergency Life Support -
LivCor
Rowville, VIC09-2024
High School Diploma -
Alkira Secondary College
12-2023
CHC52021 Diploma of Community Services -
Berwick Chisholm
Berwick 10-2023
HLT33021 CERT III Allied Health -
Berwick Chisholm
Berwick, VIC10-2022
Skills
- Leadership
- Motivation
- Training Program Design
- Employee Performance Improvement
- Customer Service
- Issue Resolution
- Collaboration
- Adaptability
Accomplishments
- Received first promotion within the first 8 months of employment at Lyndhurst McDonald's.
- Received recognition for outstanding performance and commitment to customer satisfaction.
- Promoted to training manager in 2022 at Lyndhurst McDonald's.
- Elected Year house captain in year 12.
- Leadership development.
Timeline
Shift Manager
McDonalds Lyndhurst
08.2024 - Current
Crew Member
McDonald’s
11.2021 - Current
HLTAID009-Provide Cardiopulmonary Resuscitation -
LivCor
HLTAID010-Provide Basic Emergency Life Support -
LivCor
High School Diploma -
Alkira Secondary College
CHC52021 Diploma of Community Services -
Berwick Chisholm
HLT33021 CERT III Allied Health -
Berwick Chisholm
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