Tara Arbabi
Athelstone
Summary
Dynamic and results-oriented leader with years of experience in team leadership, performance management and operational excellence. Proven track record of driving team success, exceeding KPIs, and managing budgets with accuracy and accountability. Experienced in fostering collaboration, mentoring staff, and promoting a culture of continuous improvement. Known for a people-first leadership style grounded in empathy, trust, and service excellence. Skilled in leading change, inspiring growth, and delivering high-quality outcomes that enhance customer satisfaction and team engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Work Order Integrity Manager
Ventia
02.2025 - Current
- Lead end-to-end service delivery across multiple Government accounts, ensuring SLA compliance and consistently high customer satisfaction.
- Act as primary liaison between clients, subcontractors, facility managers, and internal teams- managing expectations, resolving escalations, and building strong stakeholder relationships.
- Oversee daily operations of service teams, strategically allocating resources to meet service demands and optimise performance.
- Ensure timely completion of Planned Maintenance WOs and conduct monthly/quarterly KPI reviews with clients.
- Conduct data analysis and root cause investigations to address underperformance, leading to a 15% improvement in service efficiency through targeted continuous improvement initiatives.
- Lead audits to identify inefficiencies in work order management and implemented process enhancements to boost service quality.
- Prepare and present comprehensive performance reports to internal and external stakeholders while collaborating with senior leadership on service strategy, forecasting, and capacity planning to support business objectives.
- Promote a strong safety culture, ensuring full compliance with SHEQ standards.
- Mentor and support service delivery staff, fostering a culture of accountability, collaboration, and professional growth.
National Invoicing Team Leader
Dormakaba
07.2023 - 02.2025
- Led and mentor a national invoicing team of 20 across Victoria and South Australia, ensuring alignment with organisational goals.
- Oversaw daily administrative operations, ensuring accuracy, policy compliance, and efficient workflows- consistently exceeding annual budget targets by 15% through improved team performance and process optimisation.
- Provided strategic direction and hands-on support to a geographically dispersed team, fostering a high-performance and collaborative culture.
- Conducted regular team meetings and one-on-one sessions to maintain engagement, setting clear performance expectations and KPIs, delivering regular feedback and conducting performance evaluations to drive accountability.
- Identified training needs and coordinated development initiatives to build team capability and support career growth.
- Built and maintained strong relationships with internal and external stakeholders to promote effective communication and cross-departmental collaboration.
- Prepared and presented performance reports and strategic updates to senior leadership, highlighting achievements, risks, and improvement opportunities.
National Commissioning Contracts Coordinator
Dormakaba
05.2022 - 07.2023
- Managed and coordinated end-to-end commissioning processes for organisational projects, ensuring seamless transitions from initiation to operational readiness.
- Oversaw all commissioning activities, maintaining accurate documentation and regulatory compliance.
- Collaborated with project teams, stakeholders, contractors, and external partners to ensure timely and efficient project execution.
- Acted as a liaison between clients, contractors, project managers and internal teams to facilitate smooth project execution.
- Led commissioning meetings to review progress, address challenges, and implement effective solutions.
- Monitored system performance post-commissioning to ensure optimal operation and adherence to specifications.
- Compiled and presented performance data and reports to stakeholders, supporting informed decision-making and continuous improvement.
Financial Coordinator
Dormakaba
07.2016 - 05.2022
- Managed end-to-end invoicing processes, ensuring timely, accurate billing and compliance with company policies and financial regulations.
- Collaborated cross-functionally to gather data, resolve discrepancies, and maintain up-to-date financial records.
- Implemented a structured follow-up system, reducing overdue invoices by 20% and improving client satisfaction by 30% through enhanced communication and issue resolution.
- Generated and analysed invoicing reports, aging accounts, and billing trends to support financial forecasting and strategic planning.
- Supported collections by following up on outstanding payments and coordinating with clients to resolve issues efficiently, resulting in a 25% decrease in monthly disputes.
Accountant
STEEDFORM
10.2014 - 05.2015
- Managed accounts payable, accounts receivable, and payroll functions, ensuring accuracy, compliance, and timely processing.
- Recorded, classified, and interpreted financial transactions, maintaining accurate entries in MYOB and aligning with company policies.
- Processed supplier payments and office expenses, ensuring correct coding and reconciliation of accounts.
- Prepared and issue customer invoices, maintained billing records, and ensured timely collections.
- Complied and analysed financial data to prepare balance sheets, profit and loss statements, and other key financial reports.
- Conducted audits and reconciliations to verify financial accuracy and ensure compliance with legal and regulatory standards.
- Supported month-end and year-end close processes, ensuring all ledgers were finalised in accordance with company law.
Accountant (Tax Officer)
United Accountants Group Pty Ltd
06.2014 - 08.2014
Bookkeeping
Trading Metals Pty Ltd
06.2013 - 11.2013
Education
Master of Commerce - Professional Accounting
University of Queensland (UQ)
12.2013
Bachelor - Spanish Language
University of Allameh Tabatabai
12.2009
Skills
- Team Leadership
- Strategic Planning
- Change Management
- Customer service
- KPI Development & Project Management
- Performance & Business Improvement
- Decision-Making & Problem-Solving
- Time management
- Emotional Intelligence & Communication
- Mentorship & Coaching
- Cross-Functional Collaboration
- Data Analysis
Certification
- Leadership and Management
- Coaching and Developing Employees
- Delivering Employee Feedback
- Power BI- Business Intelligence
- Salesforce- Lightning
- SAP
- MYOB Software
Timeline
Work Order Integrity Manager
Ventia
02.2025 - Current
National Invoicing Team Leader
Dormakaba
07.2023 - 02.2025
National Commissioning Contracts Coordinator
Dormakaba
05.2022 - 07.2023
Financial Coordinator
Dormakaba
07.2016 - 05.2022
Accountant
STEEDFORM
10.2014 - 05.2015
Accountant (Tax Officer)
United Accountants Group Pty Ltd
06.2014 - 08.2014
Bookkeeping
Trading Metals Pty Ltd
06.2013 - 11.2013
Bachelor - Spanish Language
University of Allameh Tabatabai
Master of Commerce - Professional Accounting
University of Queensland (UQ)
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