Tara Boyd-Suters
Yippin Creek,NSW
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. I am looking to apply these skills within a community based environment.
Overview
20
20
years of professional experience
Work History
Store Manager
EB Games
12.2008 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Troubleshooting with customers in person and over the phone.
- Processing online orders for both click and collect and ship from store.
- Rotated merchandise and displays to feature new products and promotions. Setting up promotions in a timely manner.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Assistant Manager
Red Rooster
09.2003 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Wauchope High School
Wauchope, NSWFranklyn Scholar
Skills
- Customer Service Management
- Promotional Planning
- Talent Recruitment
- POS Systems
- Personnel Development
- Store Merchandising
- Store Displays
- Friendly and Positive
- Multitasking and Organization
- Problem-Solving
Timeline
Store Manager
EB Games
12.2008 - Current
Assistant Manager
Red Rooster
09.2003 - 10.2008
High School Diploma -
Wauchope High School
Franklyn Scholar
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