Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Brown

Templestowe Lower,Vic

Summary

Experienced staff motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering training to improve knowledge and animal care standards.

Overview

11
11
years of professional experience

Work History

CUSTOMER CARE OFFICER

RSPCA
01.2019 - Current
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Maximized customer retention by providing personalized assistance and tailored recommendations.
  • Trained new employees in company procedures, ensuring consistent quality of customer care.
  • Contributed to the successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
  • Increased adoption rates by working closely with the marketing team to promote available animals through social media platforms and community events.
  • Developed positive relationships with volunteers, fostering a collaborative atmosphere that encouraged active participation in animal care tasks.
  • Monitored animals for behavioral problems and signs of health issues.
  • Reduced stress levels among shelter animals by implementing environmental enrichment initiatives, such as sensory stimulation activities and socialization opportunities.

CUSTOMER SERVICE AND ANIMAL ADOPTION COORDINATOR

NELLY’S ARK
02.2017 - 03.2020
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained new employees in proper handling techniques, resulting in a safer work environment for both staff and animals.
  • Educated customers about the importance of responsible animal care and husbandry.
  • Oversaw payment, transfer and documentation for sales of animals to new owners.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.

DAYCARE ATTENDANT

HOP AND SCOTCH DOG DAYCARE
01.2016 - 01.2017
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
  • Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
  • Assisted in marketing efforts to promote the facility''s services within the community through social media presence and local events.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
  • Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
  • Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
  • Developed strong relationships with clients, fostering trust in the care provided for their pets.

TEAM MEMBER

RAYS OUTDOORS
01.2013 - 01.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.

Education

CERTIFICATE II IN DOG BEHAVIOUR AND TRAINING -

NATIONAL DOG TRAINERS FEDERATION
01.2024

BACHELOR OF PSYCHOLOGY (SEMESTER 1) -

LA TROBE UNIVERSITY
01.2016

BACHELOR OF BUSINESS – EVENTS MANAGEMENT (SEMESTER 2) -

LA TROBE UNIVERSITY
01.2016

CERTIFICATE III IN ANIMAL STUDIES -

RSPCA VICTORIA
01.2016

VCE COMPLETED -

WARRANDYTE HIGH SCHOOL
01.2015

Skills

  • Excellent problem-solving abilities
  • Complaint Handling
  • Teamwork and Collaboration
  • Staff education and training
  • Relationship Building
  • Critical Thinking
  • Animal Enrichment
  • Adoption Counselling
  • Animal Behaviour Education
  • Human and Animal Safety

Timeline

CUSTOMER CARE OFFICER

RSPCA
01.2019 - Current

CUSTOMER SERVICE AND ANIMAL ADOPTION COORDINATOR

NELLY’S ARK
02.2017 - 03.2020

DAYCARE ATTENDANT

HOP AND SCOTCH DOG DAYCARE
01.2016 - 01.2017

TEAM MEMBER

RAYS OUTDOORS
01.2013 - 01.2016

CERTIFICATE II IN DOG BEHAVIOUR AND TRAINING -

NATIONAL DOG TRAINERS FEDERATION

BACHELOR OF PSYCHOLOGY (SEMESTER 1) -

LA TROBE UNIVERSITY

BACHELOR OF BUSINESS – EVENTS MANAGEMENT (SEMESTER 2) -

LA TROBE UNIVERSITY

CERTIFICATE III IN ANIMAL STUDIES -

RSPCA VICTORIA

VCE COMPLETED -

WARRANDYTE HIGH SCHOOL
Tara Brown