Tara Brown
Templestowe Lower,Vic
Summary
Experienced staff motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering training to improve knowledge and animal care standards.
Overview
11
11
years of professional experience
Work History
CUSTOMER CARE OFFICER
RSPCA
01.2019 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
- Contributed to the successful rehoming of animals by carefully matching them with suitable adopters, ensuring long-term compatibility and satisfaction for both the animals and their new families.
- Increased adoption rates by working closely with the marketing team to promote available animals through social media platforms and community events.
- Developed positive relationships with volunteers, fostering a collaborative atmosphere that encouraged active participation in animal care tasks.
- Monitored animals for behavioral problems and signs of health issues.
- Reduced stress levels among shelter animals by implementing environmental enrichment initiatives, such as sensory stimulation activities and socialization opportunities.
CUSTOMER SERVICE AND ANIMAL ADOPTION COORDINATOR
NELLY’S ARK
02.2017 - 03.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees in proper handling techniques, resulting in a safer work environment for both staff and animals.
- Educated customers about the importance of responsible animal care and husbandry.
- Oversaw payment, transfer and documentation for sales of animals to new owners.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
DAYCARE ATTENDANT
HOP AND SCOTCH DOG DAYCARE
01.2016 - 01.2017
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Assisted in marketing efforts to promote the facility''s services within the community through social media presence and local events.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Assisted in resolving conflicts between dogs calmly and professionally using appropriate intervention techniques.
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
- Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
TEAM MEMBER
RAYS OUTDOORS
01.2013 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
Education
CERTIFICATE II IN DOG BEHAVIOUR AND TRAINING -
NATIONAL DOG TRAINERS FEDERATION
01.2024
BACHELOR OF PSYCHOLOGY (SEMESTER 1) -
LA TROBE UNIVERSITY
01.2016
BACHELOR OF BUSINESS – EVENTS MANAGEMENT (SEMESTER 2) -
LA TROBE UNIVERSITY
01.2016
CERTIFICATE III IN ANIMAL STUDIES -
RSPCA VICTORIA
01.2016
VCE COMPLETED -
WARRANDYTE HIGH SCHOOL
01.2015
Skills
- Excellent problem-solving abilities
- Complaint Handling
- Teamwork and Collaboration
- Staff education and training
- Relationship Building
- Critical Thinking
- Animal Enrichment
- Adoption Counselling
- Animal Behaviour Education
- Human and Animal Safety
Timeline
CUSTOMER CARE OFFICER
RSPCA
01.2019 - Current
CUSTOMER SERVICE AND ANIMAL ADOPTION COORDINATOR
NELLY’S ARK
02.2017 - 03.2020
DAYCARE ATTENDANT
HOP AND SCOTCH DOG DAYCARE
01.2016 - 01.2017
TEAM MEMBER
RAYS OUTDOORS
01.2013 - 01.2016
CERTIFICATE II IN DOG BEHAVIOUR AND TRAINING -
NATIONAL DOG TRAINERS FEDERATION
BACHELOR OF PSYCHOLOGY (SEMESTER 1) -
LA TROBE UNIVERSITY
BACHELOR OF BUSINESS – EVENTS MANAGEMENT (SEMESTER 2) -
LA TROBE UNIVERSITY
CERTIFICATE III IN ANIMAL STUDIES -
RSPCA VICTORIA
VCE COMPLETED -
WARRANDYTE HIGH SCHOOL