Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable consumer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food & Beverage Attendant
The Wintersun Hotel
07.2020 - Current
Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Provided guests with information about menu items, specials and promotions to provide quality service.
Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Waitress
The Murchison Tavern
07.2020 - 08.2020
Remained calm and poised when problem solving or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Hairdressing
Hair New York
01.2018 - 05.2018
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Arranged merchandise to present visually appealing displays and attract clientele.
Maintained counter and display areas for cleanliness and organization.
Groundsperson
Eagle Point Caravan Park
01.2017 - 07.2017
Performed planting, watering, mulching, and edging of lawns.
Maintained grounds by trimming, weeding, and general clean-up.
Removed weeds, hazards, and debris from common pathways to improve usability.
Customer Service Cashier
Woolworths Maffra
01.2017 - 06.2017
Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Certificate III in Hospitality – -
Central Reginal Tafe
2020
Certificate II in Kitchen Operations -
Gippsland
2019
High School Diploma -
Maffra Secondary College
Maffra, VIC
2019
Certificate II in Retail Cosmetics -
Gippsland
2018
Certificate II in Salon Assistant – -
Tafe Gippsland
2018
Skills
Customer service
Able to work in a team
Good organisational skills
Good communication skills
Understanding of Responsible service of alcohol regulations
Able to use an EFT-POS machine
Certification
National Police Clearance
C-Class Licence
RSA
WWC
Referees
Available on request
Timeline
Food & Beverage Attendant
The Wintersun Hotel
07.2020 - Current
Waitress
The Murchison Tavern
07.2020 - 08.2020
Hairdressing
Hair New York
01.2018 - 05.2018
Groundsperson
Eagle Point Caravan Park
01.2017 - 07.2017
Customer Service Cashier
Woolworths Maffra
01.2017 - 06.2017
Certificate III in Hospitality – -
Central Reginal Tafe
Certificate II in Kitchen Operations -
Gippsland
High School Diploma -
Maffra Secondary College
Certificate II in Retail Cosmetics -
Gippsland
Certificate II in Salon Assistant – -
Tafe Gippsland
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