Tara Dunn
Byford,WA
Summary
Driven Operations Manager with a proven track record at Mecca Brands, focused on team leadership and operational excellence. SLaser focused on driving store operations, while leveraging Tableau for data-driven insights. Committed to upskilling teams and driving a customer-focused mindset, resulting in improved store performance, team engagement and streamlined processes.
Overview
14
14
years of professional experience
Work History
Operations Manager
Mecca Brands
12.2019 - Current
- Streamlined operational processes to enhance efficiency and consistency across team members.
- Implemented training and coaching based on store performance to drive change and improve store metrics and KPI's.
- Utilising Tableau to deeper understand opportunities within the store.
- Implement best practice to achieve operational excellence.
- Empowered team to take ownership of their responsibilities leading to increased accountability and awareness.
- Adapt store promotional areas to trade and responsive to the customer.
- Driving commercialism within operations and keeping a customer focused mindset.
- Managing store loss and implementing strategies to drive improvement.
- Upskilling store managers and zone managers on procedures to unlock operational excellence.
- Led locally driven operations calls to drive education, efficiency and create a sense of community within the cohort.
- Change champion for new omnichannel rollouts to WA stores to upskill team on new processes.
- Supported across multiple new store set ups across WA, SA and Bourke Street.
- Project in South Australia to deliver targeted upskilling and identify areas of opportunity.
- Post stocktake calls with stores to workshop stocktake reports and support in creating loss prevention action plans.
- Trained and developed new operations managers in the state.
- Created Operations Procedures guide to support other stores in training new operations team members.
- Represented WA ops on holiday stand up calls.
Operations Specialist
Mecca Brands
01.2018 - 12.2019
- Championed operational processes to enhance efficiency.
- Unpacked and processed stock in a timely manner to support product availability.
- Led full store stocktakes and liaised with RGIS to ensure all stock is accounted for.
- Followed best practice and upskilled store team members to enhance stores operational performance.
- Created communication methods to cascade operational updates to store team.
- Actioned stock counts to maximise stock accuracy and drive customer experience.
- Upheld organised stock locations support team and customer journey.
- Collaborated with store management to identify focuses and opportunities within the store.
- Managed supplies and consumables ordering and availability within the store.
Store Host
Mecca Brands
10.2016 - 01.2018
- Welcomed customers into store to ensure customers felt acknowledged and welcomed into the store.
- Provided exceptional customer service and worked to understand customers needs.
- Performed colour matches and give assistance to customers.
- Assisted customers in navigating the store.
- Upheld store standards, ensuring a well presented store for customers.
- Refilled stock drawers
- Attended team meetings and worked towards business goals in my role.
- Processed customer sales and ensured a seamless experience.
- Handles customer exchanged and returns.
- Supported in receiving deliveries and unpacking stock cartons.
- Kept a customer focused mindset.
- Attended any training available to upskill my product knowledge and keep up to date with new launches.
- Supported management in achieving store goals.
- Stayed up to date with all business communications and updates.
Customer Service Assistant
Target Australia
05.2011 - 12.2016
- Provided exceptional customer support through effective communication and problem-solving skills.
- Ensured the store was looking full and well presented at all times.
- Managed incoming phone inquiries and directed calls to appropriate departments.
- Displayed any new promotional material or products.
- Participated in store stocktakes to improve product availability and identify company loss.
- Served customers through POS ensuring they were serviced in a timely manner.
- Supported supervisors in counting cash, cash clearances and ensuring cash availability across all registers.
- Attended team huddles to stay up to date with store performance and company goals.
- Supported management in opening and closing procedures on the checkouts.
Education
High School Diploma -
Kolbe Catholic College
Rockingham, WA11-2012
Skills
- Problem-solving
- Team Leadership
- Operations Management
- Team Collaboration and Upskilling
- Decision-making
- Planning and Implementation
- Inventory Management and Control
- Performance Management
- Customer Service
- Commercial Mindset
- Shrink Management
- Team Invested
Timeline
Operations Manager
Mecca Brands
12.2019 - Current
Operations Specialist
Mecca Brands
01.2018 - 12.2019
Store Host
Mecca Brands
10.2016 - 01.2018
Customer Service Assistant
Target Australia
05.2011 - 12.2016
High School Diploma -
Kolbe Catholic College