Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tara Gardner

Coomera,QLD

Summary

Dependable individual successful in providing fast, high-quality customer service to guests in hospitality settings. Adaptable professional with expertise in customer service, team collaboration and problem solving.

Overview

6
6
years of professional experience

Work History

Server

Surfers Pavilion
08.2022 - Current


  • Led and managed a team of waitstaff to ensure seamless and timely delivery of food and drinks, maintaining high standards of service.
  • Conducted comprehensive training for new staff members, ensuring they were well-versed in venue procedures, service protocols, and customer interactions.
  • Coordinated the set-up and pack-down for functions, events, and large groups, ensuring efficient and organised execution to meet customer expectations.
  • Greeted and checked in guests, escorting them to their designated tables and providing detailed explanations of venue procedures to enhance the overall customer experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Experience in making coffee and serving a variety of spirits, wines, and beers to meet customer preferences.
  • Prioritised customer welfare and safety, implementing and enforcing safety protocols to create a secure and enjoyable environment for patrons.
  • Effectively resolved customer complaints and problems, employing strong communication and problem-solving skills to ensure customer satisfaction and retention.


Sales Associate

The Premier Store
05.2018 - 01.2022
  • Organised stock, ensuring efficient inventory management and timely replenishment to meet customer demand.
  • Assisted customers with various transactions, including lay-bys, returns, and purchases, providing excellent customer service and ensuring a positive shopping experience.
  • Demonstrated strong product knowledge, assisting customers in finding specific items and offering recommendations based on their preferences and needs.
  • Conducted regular cleaning tasks to uphold a clean and well-presented store environment, contributing to a positive shopping atmosphere.
  • Collaborated with team members to achieve sales targets and create a cohesive and productive work environment.
  • Utilised effective communication skills to address customer inquiries, resolve issues, and build positive relationships.

Education

High School Diploma -

Inverell High School
Inverell, NSW
11.2021

Certificate III - Beauty Services

TAFE
Inverell, NSW
10.2021

Skills

  • Exceptional customer service
  • Food and beverage preparation and safety
  • Time management and organisation
  • High-volume dining
  • Cleanliness standards
  • Guest engagement

References

Siobhan Healy

Manager at Surfers Pavilion

P: 0424861706

E: siobhan.h@artesiancorp.com


Nick Gittins 

Former Manager at Surfers Pavilion

P: 0487878115

E: nick.gittins@islander.com.au


Therese Chapman

Personal Reference 

P: 0408500936

E: tareelpe@gmail.com

Timeline

Server

Surfers Pavilion
08.2022 - Current

Sales Associate

The Premier Store
05.2018 - 01.2022

High School Diploma -

Inverell High School

Certificate III - Beauty Services

TAFE

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Tara Gardner