Media Ebrahimi
Adelaide,SA
Summary
Offering genuine interest in healthcare sector and willingness to learn and grow in professional environment. Brings ability to quickly grasp new techniques and trends and applies strong interpersonal and communication skills. Ready to use and develop expertise in customer service.
Overview
2
2
years of professional experience
Work History
Beauty Therapist and Retail
Unique Beauty and Laser Clinic
02.2023 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
Customer Service / Hospitality
Silvana Bar and Restaurant
01.2023 - 08.2024
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Reduced wait times by implementing effective call routing strategies.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Resolved customer complaints, leading to increased satisfaction ratings.
- Contributed to positive work environment by consistently exceeding team goals through collaborative efforts.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Health And Wellness
Diploma And Community Services
Adelaide, SA06-2024
Skills
- Compassionate caregiving
- Client confidentiality
- Clinical documentation
- Emotional support
Languages
Kurdish
Full Professional
Persian
Full Professional
Timeline
Beauty Therapist and Retail
Unique Beauty and Laser Clinic
02.2023 - Current
Customer Service / Hospitality
Silvana Bar and Restaurant
01.2023 - 08.2024
Health And Wellness
Diploma And Community Services
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