Tara Harris

Order Management Representative

Rinnai Australia

04.2007 - 10.2023

Sent emails to communicate order status and informed customers of back-orders or shipping delays.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Processed and submitted orders and expedited delivery to maintain customer satisfaction.
Maintained knowledge of new product offerings and changes for order provisioning processes.
Assisted in the training of new hires, sharing best practices for order management processes.
Resolved discrepancies between purchase orders and invoices through thorough analysis and communication with relevant parties.
Collaborated with sales teams to ensure accurate product availability and delivery timelines.
Managed high-volume orders during peak seasons, maintaining accuracy and efficiency under pressure.
Optimized workflow by regularly reviewing procedures and suggesting improvements where necessary.
Played a key role in the implementation of a new order management software system, leading to increased operational efficiency.
Established trust among colleagues as an expert resource on order management policies, helping troubleshoot complex situations when needed.
Reduced order errors through meticulous attention to detail and careful data entry.
Processed customer orders in line with established policies and procedures.