Tara Harris
Summary
Proven achiever in order management, I excelled at Rinnai Australia by enhancing operational efficiency and customer satisfaction. Skilled in ERP systems and renowned for exceptional attention to detail, which significantly reduced order errors. My expertise in customer service and process optimization consistently delivered results beyond expectations.
Overview
17
17
years of professional experience
Work History
Order Management Representative
Rinnai Australia
100 Atlantic Dr Keysborough VIC 3175
04.2007 - 10.2023
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Processed and submitted orders and expedited delivery to maintain customer satisfaction.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Assisted in the training of new hires, sharing best practices for order management processes.
- Resolved discrepancies between purchase orders and invoices through thorough analysis and communication with relevant parties.
- Collaborated with sales teams to ensure accurate product availability and delivery timelines.
- Managed high-volume orders during peak seasons, maintaining accuracy and efficiency under pressure.
- Optimized workflow by regularly reviewing procedures and suggesting improvements where necessary.
- Played a key role in the implementation of a new order management software system, leading to increased operational efficiency.
- Established trust among colleagues as an expert resource on order management policies, helping troubleshoot complex situations when needed.
- Reduced order errors through meticulous attention to detail and careful data entry.
- Processed customer orders in line with established policies and procedures.
Education
Diploma - Remedial Massage
Sage Massage
Melbourne, VIC07.2016
High School Diploma -
Karingal Park Secondary College
Melbourne, VIC10.2004
Skills
- Order process management
- ERP Systems
- MS Excel
- EDI processing
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Data Entry
- MS Office
- Written Communication
References
Available on Request
Timeline
Order Management Representative
Rinnai Australia
04.2007 - 10.2023
Diploma - Remedial Massage
Sage Massage
High School Diploma -
Karingal Park Secondary College