Tara Harrison
WA
Summary
Dynamic and organized professional with a Bachelor of Arts in Professional Writing and Publishing and Creative Writing, coupled with three years of experience as a Medical Receptionist. Proven track record of providing exceptional administrative support in healthcare settings, managing patient inquiries, appointments, and records. Possess strong communication skills, attention to detail, and a commitment to delivering excellent customer service.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Perth Radiological Clinic
10.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Team Member/Supervisor
Woolworths
03.2013 - 10.2021
- Enhanced team productivity by implementing efficient scheduling and task allocation.
- Reduced employee turnover by creating a supportive work environment and addressing concerns promptly.
- Optimized daily workflow to achieve quality and productivity goals.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
Education
Bachelor of Arts - Writing And Publishing
Curtin University
Perth, WA02.2020
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Office Administration
- Microsoft Office
- Workflow Optimization
- Problem-Solving
- Patient Billing
- Collaboration and Teamwork
- Time Management
- Organization and Time Management
- Data Entry
Timeline
Medical Receptionist
Perth Radiological Clinic
10.2021 - Current
Team Member/Supervisor
Woolworths
03.2013 - 10.2021
Bachelor of Arts - Writing And Publishing
Curtin University
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