Tara Humphries
St Clair,Nsw
Summary
Dynamic professional with a proven track record at Guildford Leagues Club, excelling in event coordination and customer relations. Leveraged teamwork and problem-solving aptitude to enhance promotional campaigns and customer engagement, contributing to significant improvements in event attendance and customer satisfaction. Skilled in multitasking and adaptability, consistently achieving targets within tight deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Promotions Assistant
Guildford Leagues Club
01.2013 - 01.2018
- Collaborated with the promotions team to develop innovative strategies for various campaigns.
- Participated in brainstorming sessions to generate new ideas for engaging consumers at upcoming events or through new marketing tactics.
- Enhanced event experiences by creating visually appealing display setups and maintaining an inviting atmosphere.
- Generated positive word-of-mouth marketing through exceptional customer interactions and service during promotions.
- Solicited prizes for contests and maintained inventory for future promotions.
- Assisted in organizing promotional events, ensuring smooth execution and high attendance rates.
- Worked independently to troubleshoot and resolve day-of issues to keep promotions moving smoothly.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Fostered a welcoming community among regular patrons through consistent event scheduling and friendly rapport-building efforts.
- Ensured accurate payouts to winners by thoroughly verifying winning cards and calculating prize amounts.
- Managed cash handling procedures, ensuring accurate transactions and preventing discrepancies in daily sales reports.
- Enhanced game efficiency by setting up and breaking down bingo equipment in a timely manner.
- Collaborated with team members to create a fun, engaging environment that encouraged repeat visits from patrons.
Bar and Gaming Attendant
Guildford Leagues Club
01.2013 - 01.2018
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Improved guest loyalty by personalizing interactions and remembering regular visitors' preferences.
Bar Attendant
White Cockatoo Hotel
01.2013 - 03.2015
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Learned how to make wide variety of mixed drinks.
Bar Attendant
Commercial Hotel
04.2010 - 09.2012
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
Hospitality Trainee
Bexley Rsl and Community Club
03.2005 - 06.2008
- Collaborated with team members to maintain cleanliness and organization of public spaces, contributing to a welcoming atmosphere.
- Participated in regular departmental meetings focused on continuous improvement strategies aimed at enhancing overall property performance.
- Adapted to diverse roles within the hotel operation, showcasing flexibility and dedication that contributed to maintaining overall service quality.
- Assisted in the planning and execution of special events, catering to the unique needs of diverse clientele.
- Developed rapport with repeat guests by remembering preferences and anticipating their needs during each stay.
- Supported food and beverage operations as needed, delivering exceptional dining experiences for guests across various outlets within the property.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Private Nanny
Wolff Architecture
03.2002 - 12.2004
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Pick and Packer
Aster Automotive
08.2000 - 12.2001
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Contributed ideas for process improvements during team meetings, some of which were implemented.
Education
Statement Of Attainment - Mental Health Services
TAFE Nsw
02.2019
Anti Money Laundering And Counter Terrorism Financ - Gaming
Tabcorp
09.2016
Conduct Online Transactions - Gaming
Tabcorp
05.2014
Rcg - Gaming
Barrington
07.2013
Rsa - Responsible Service of Alcohol
Barrington
06.2013
Certificate IV - Hospitality Operations
Canterbury Hurston Park Rsl
07.2012
Armed Robbery - Armed Robbery
Synergy
09.2006
Certificate III - Hospitality Operations
Canterbury Hurston Park Rsl
06.2006
Certificate II - Hospitality Operations
Canterbury Hurlstone Park Rsl
09.2005
Conduct A Keno Game - Gaming
Jupiter’s Gaming
04.2005
Skills
- Event Coordination
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Relationship Building
- Customer Relations
- Task Prioritization
- Team building
- Self Motivation
- Goal Setting
- Scheduling
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Problem-solving aptitude
- Administrative Functions
Additional Information
I am coming back into the workforce after an extended period off due to family commitments. I’m a hard worker who learns quickly and I am able to multitask and focus on the job at hand. I have spent my years in hospitality and am looking for a change in direction to not only upskill and move in a different career direction but to also provide for my family. I am willing to learn any skills or requirements I do not already have as well as further educate on anything that is required of me. Given the opportunity I know I will be a great asset to your company.
Timeline
Promotions Assistant
Guildford Leagues Club
01.2013 - 01.2018
Bar and Gaming Attendant
Guildford Leagues Club
01.2013 - 01.2018
Bar Attendant
White Cockatoo Hotel
01.2013 - 03.2015
Bar Attendant
Commercial Hotel
04.2010 - 09.2012
Hospitality Trainee
Bexley Rsl and Community Club
03.2005 - 06.2008
Private Nanny
Wolff Architecture
03.2002 - 12.2004
Pick and Packer
Aster Automotive
08.2000 - 12.2001
Statement Of Attainment - Mental Health Services
TAFE Nsw
Anti Money Laundering And Counter Terrorism Financ - Gaming
Tabcorp
Conduct Online Transactions - Gaming
Tabcorp
Rcg - Gaming
Barrington
Rsa - Responsible Service of Alcohol
Barrington
Certificate IV - Hospitality Operations
Canterbury Hurston Park Rsl
Armed Robbery - Armed Robbery
Synergy
Certificate III - Hospitality Operations
Canterbury Hurston Park Rsl
Certificate II - Hospitality Operations
Canterbury Hurlstone Park Rsl
Conduct A Keno Game - Gaming
Jupiter’s Gaming
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