Tara Ikonomou
Gladesville,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, drive business results and customize solutions to build client loyalty.
Overview
14
14
years of professional experience
Work History
Personal Care Assistant
Lindy And Hong Yee
01.2018 - 01.2022
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Fostered open communication between all parties involved in the client''s care plan, resulting in cohesive team efforts and improved client outcomes.
- Ensured timely medication administration, managing accurate records of dosages and schedules for the client.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Built strong relationships with client to deliver emotional support and companionship.
English as a Second Language Teacher
Self Employed Services
02.2015 - 12.2017
- Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
- Developed and implemented a comprehensive curriculum, resulting in improved student performance.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Increased student confidence through regular feedback and personalized instruction.
- Emphasized critical thinking through small group activities.
- Developed individualized learning plans tailored to each student''s unique needs, ensuring a targeted approach to language acquisition and skill development.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Customer Service Representative
Carlile Swimming
05.2010 - 09.2014
- First point of contact to customers via phone, email and in person
- Provided customers with accurate information about the companies swimming programs
- Responded to customer enquiries
- Managed bookings, payments and waitlist enrolements
- Maintained the accuracy of client information
- Maintained the privacy and confidentiality of all customer information and records
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Helped customers receive the best possible experience from the company
Call Center Sales Representative
Contact Centres Australia ( CCA)
09.2007 - 12.2009
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Educated customers on product and service benefits, explaining features and answering questions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Education
Certificate III in Community Services
Meadowbank Tafe
Meadowbank, Sydney, NSW12.2010
Certificate IV in Youth Work
Meadowbank Tafe
Meadowbank, Sydney, NSW12.2010
TESOL English As A Second Language Teacher
Australasian Training Academy
Haymarket, Sydney NSW03.2008
Skills
- Care Plan Implementation
- Compassionate Patient Care
- Customer Service
- Information Security
- Data Entry
- Complaint Resolution
- Escalation Management
- Account Updating
- Product Knowledge
- Call Management
- Account Management
References
References available upon request.
Timeline
Personal Care Assistant
Lindy And Hong Yee
01.2018 - 01.2022
English as a Second Language Teacher
Self Employed Services
02.2015 - 12.2017
Customer Service Representative
Carlile Swimming
05.2010 - 09.2014
Call Center Sales Representative
Contact Centres Australia ( CCA)
09.2007 - 12.2009
Certificate III in Community Services
Meadowbank Tafe
Certificate IV in Youth Work
Meadowbank Tafe
TESOL English As A Second Language Teacher
Australasian Training Academy