Summary
Overview
Work History
Education
Skills
Timeline
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Tara James

URALLA,NSW

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Australia Post
Melbourne, VIC
02.2016 - 10.2016
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Factory Worker

Artso Cores
Melbourne, VIC
01.2005 - 12.2006
  • Operated machinery to produce parts and products according to specifications.
  • Maintained inventory of materials and supplies, ensuring adequate stock levels.
  • Monitored production processes, troubleshooting any issues that arose.
  • Performed quality control checks on all products prior to packaging.
  • Followed safety protocols while operating equipment and handling materials.
  • Assisted in the assembly of components into finished products.
  • Stacked boxes onto pallets for storage or shipment in an orderly manner.
  • Cleaned work areas and machines to maintain a safe and organized environment.
  • Communicated effectively with team members regarding tasks and progress.
  • Utilized hand tools such as screwdrivers, pliers, wrenches.
  • Assembled components using automated equipment as well as manual labor.
  • Sorted and packaged products to prepare for processing or shipment.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Loaded and unloaded items from machines and conveyors.

Education

CERTIFICATE lll HEALTH SERVICES ASSISTANT

TAFE NSW
Tamworth, NSW
09-2024

CERIFICATE Lll PATHOLOGY COLLECTION

TAFE NSW
Tamworth, NSW
04-2024

Skills

  • Quality Assurance
  • Complaint resolution
  • Customer Service
  • Customer Relationship Management
  • Data Entry
  • Professional phone voice
  • Training experience
  • Building rapport
  • Call Center Customer Service
  • Problem-solving skills
  • Quality Control
  • Interpersonal Skills
  • Verbal and written communication
  • Customer communications

Timeline

Call Center Representative

Australia Post
02.2016 - 10.2016

Factory Worker

Artso Cores
01.2005 - 12.2006

CERTIFICATE lll HEALTH SERVICES ASSISTANT

TAFE NSW

CERIFICATE Lll PATHOLOGY COLLECTION

TAFE NSW

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Tara James