Tara Jones
Wanneroo,WA
Summary
Versatile and results-oriented professional with a strong background in education, training coordination, and stakeholder engagement. Experienced in facilitating engaging programs, streamlining processes, and providing comprehensive support to diverse audiences. Adept at building strong professional relationships, managing resources effectively, and driving continuous improvement to achieve organisational goals. With a keen interest in occupational health and safety (OHS) and a passion for sports such as AFL, basketball, ice hockey, and UFC, I bring energy, adaptability, and a commitment to fostering positive outcomes in dynamic environments.
Overview
6
6
years of professional experience
Work History
Training Advisor - Schools and International
AMA Training Services
05.2023 - Current
- Act as primary contact, building and maintaining strong professional relationships with over 30 schools across Perth to support program engagement and delivery.
- Coordinate and deliver orientation programs and career taster sessions for school excursions and incursions, ensuring high-quality student experiences.
- Oversee resource management for trainers, ensuring access to current materials and driving process improvement by digitising AMA College Nursing Programs unit evaluation system.
- Provide strong administrative and student support services for over 200 students, from enrolment to graduation.
- Successfully multitask between managing both Schools and International programs to a high standard.
Student Support Officer
West Australian Institute of Further Studies
08.2022 - 05.2023
- Served as first point of contact for all students, trainers and education agents.
- Conducted fortnightly orientation sessions for classes of 30 students
- Collaborated with training staff to identify at-risk students and develop personalised intervention plans to ensure students achieve success.
- Maintained student management system and resources for multiple classes over 13 qualifications.
Customer Solutions Specialist
Probe CX
03.2019 - 08.2022
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Consistently achieved KPI's related to call handling and quality.
- Successfully resolved customer complaints, utilising de-escalation techniques to avoid conflict.
- Updated customer software and payments with minimal error, maintaining 98.5% quality throughout course of employment.
Education
Certificate IV - Business
AMA Training Services
Skills
- Organisational development
- First Aid Certified
- Reliability
- Adaptability and flexibility
- Relationship building
- Public speaking
- Continuous improvement
Timeline
Training Advisor - Schools and International
AMA Training Services
05.2023 - Current
Student Support Officer
West Australian Institute of Further Studies
08.2022 - 05.2023
Customer Solutions Specialist
Probe CX
03.2019 - 08.2022
Certificate IV - Business
AMA Training Services
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