Tara Katouzi
Melbourne,VIC
Summary
Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker/Community Aged Care Worker
Mable
Melbourne, Victoria
05.2024 - Current
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Provided emotional support to individuals with physical or mental disabilities.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Collaborated with other professionals to develop treatment plans for clients.
Supervisor/ Moderator
Timezone Knox
Melbourne, Victoria
07.2021 - Current
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Tracked progress on projects and provided timely feedback to staff members.
- Created new strategies for improving customer service standards within the organization.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Inspected facilities regularly for signs of wear or damage.
Birthday Party Host/ Party Host Coordinator
Timezone Knox
Melbourne, Victoria
06.2021 - Current
- Collected payments from customers for any additional services requested.
- Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.
- Provided food, beverages, and cake for all attendees.
- Distributed prizes or favors among participants at end of festivities.
- Enforced rules regarding safety protocols during activities like face painting or swimming pool usage.
- Greeted guests and welcomed them to the birthday party.
- Maintained a friendly and professional attitude throughout the duration of the event.
- Ensured a safe environment by monitoring children's behavior.
- Set up decorations, balloons, and other materials for the celebration.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Planned and organized party activities based on participant preferences and requests.
Assistant Dog Groomer
Superb Dog Grooming
Melbourne, Victoria
10.2020 - 01.2021
- Provided customer service to clients by answering phone calls and scheduling appointments.
- Communicated with other staff members regarding any issues that may arise with customers or their pets.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
- Adhered to safety protocols while handling animals during grooming sessions.
- Ensured proper care for all animals in the salon.
- Organized work area between appointments; sanitized equipment used in grooming process.
- Greeted customers, answered questions, and provided advice on pet care.
- Educated customers about different breeds of dogs, breed specific styles of cuts, and home maintenance options.
- Ordered supplies when needed; tracked shipments to ensure timely delivery of items.
Education
High School Diploma -
Highvale Secondary School
Melbourne, VIC10-2023
Bachelor of Arts - Honours Double Degree in Pyschology And Education
Deakin University
Melbourne, VICSkills
- Independent Living Support
- Incident Reports
- Daily Living Requirements
- Case Management
- Risk Assessments
- Client Needs Assessment
- Disability Services
- Chemical Handling
- Bi-Lingual (speak Persian/Farsi)
- Housekeeping
Languages
English
Native/ Bilingual
Persian
Professional
Certification
- i have my first aid HLTAID012/HLTAID011 (previously 004/003)
- CPR certificate: HLTAID012/HLTAID009 (previously 004/001)
- Serious incident report scheme
- Police check
- working with children's check
References:
- Nickala Knowles (manager of Timezone): PH:0433523001 / EMAIL: Nickala.knowles@timeznegames.com
- Matthew Gregg (assistant Manager of Timezone): EMAIL: matt@gregg.net / PH: 0434917676
Timeline
Disability Support Worker/Community Aged Care Worker
Mable
05.2024 - Current
Supervisor/ Moderator
Timezone Knox
07.2021 - Current
Birthday Party Host/ Party Host Coordinator
Timezone Knox
06.2021 - Current
Assistant Dog Groomer
Superb Dog Grooming
10.2020 - 01.2021
High School Diploma -
Highvale Secondary School
Bachelor of Arts - Honours Double Degree in Pyschology And Education
Deakin University
- i have my first aid HLTAID012/HLTAID011 (previously 004/003)
- CPR certificate: HLTAID012/HLTAID009 (previously 004/001)
- Serious incident report scheme
- Police check
- working with children's check
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